Neighbourhood Patrol Officer

Waste Investigations Support & Enforcement (WISE); Wembley; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

On-site parking

Comprehensive training

Support from council partners

Job summary

Waste Investigations Support & Enforcement (WISE) is seeking a Neighbourhood Patrol Officer to join their team in Brent Council. In this full-time role, you will actively engage with the community, investigate complaints, and develop action plans to tackle anti-social behaviour.

With a focus on public safety, you will patrol the borough and collaborate with local partners to create positive change. This role requires strong communication skills and the ability to work under pressure, offering a

Qualifications

• At least 1 year’s experience in statement taking, community engagement, or customer service.
• Strong written and verbal communication skills.
• Calm, professional, and resilient under pressure.

Responsibilities

• Investigate and respond to complaints of anti-social behaviour within agreed timescales.
• Gather and compile evidence to a standard suitable for legal proceedings.
• Develop and lead partnership-based action plans to resolve complex ASB issues.
• Patrol the streets to identify and address ASB hotspots.
• Engage with individuals in the community, including vulnerable and street populations.
• Create high-quality reports and maintain accurate records.

Skills

Statement taking

Community engagement

Customer service

Written communication

Verbal communication

Organisational skills

Time management

Problem-solving

Job description

About The Role

Are you passionate about making communities safer and tackling anti-social behaviour? We’re looking for a proactive and dedicated Neighbourhood Patrol Officer to join our team working with Brent Council.

This is a varied, hands-on role where you’ll patrol the borough, investigate complaints, and work closely with local partners to reduce anti-social behaviour and improve public safety.

Location

Brent Council, Wembley

Pay

£16 per hour

Hours

Full-time, 40 hours per week

About Us

Waste Investigations Support & Enforcement (WISE) is a leading enforcement provider working in partnership with local authorities to tackle anti-social behaviour and environmental crime. Using advanced technology and industry expertise, we’re committed to creating cleaner, safer, and more welcoming communities.

What You’ll Do

• Investigate and respond to complaints of anti-social behaviour within agreed timescales
• Gather and compile evidence to a standard suitable for legal proceedings
• Develop and lead partnership-based action plans to resolve complex ASB issues
• Patrol the streets to identify and address ASB hotspots
• Engage with individuals in the community, including vulnerable and street populations
• Attend meetings and work closely with community groups and partners
• Create high-quality reports and maintain accurate records
• Use a mix of prevention, early intervention, education, and enforcement methods

What We’re Looking For

• At least 1 year’s experience in statement taking, community engagement, or customer service
• Strong written and verbal communication skills
• Calm, professional, and resilient under pressure
• Excellent organisational and time-management abilities
• Problem-solving mindset with an investigative approach
• Ability to prioritise workload and meet deadlines
• Previous experience working in partnership settings is desirable

What We Offer

• £16 per hour, full-time contract
• Wednesday to Sunday, 40 hours per week, between the hours of 4pm and 12am (8 hours)
• On-site parking
• Comprehensive training and support
• Opportunities to work closely with council partners and make a real difference in your community

Please Note

All successful candidates will be required to undergo vetting as part of the recruitment process. Full cooperation with the screening process is essential.