ANPR Enforcement Reviewer

Beighton; Sheffield; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Sheffield City Council is hiring an ANPR Enforcement Reviewer to support parking, bus lane and moving traffic contraventions in Sheffield. You will review CCTV footage, assess evidence and process enforcement cases using the council's ANPR systems, contributing to accurate records and timely responses.

This role offers a mix of office-based and home-based working, with full training provided. You will join a busy, supportive team and help maintain road safety, traffic flow and the city's

Qualifications

• Experience in administration, customer service, enforcement, processing work or data review preferred; full training will be provided.
• Strong customer service and communication skills across channels.
• Ability to review evidence and make accurate decisions based on CCTV and data.

Responsibilities

• Review CCTV footage, images and evidence relating to parking, bus lane and moving traffic contraventions.
• Process enforcement cases through the council's ANPR enforcement systems.
• Support Sheffield's Clean Air Zone enforcement activities.
• Maintain accurate records and case information for Blue Badge misuse cases.
• Respond professionally to customer enquiries via multiple channels.
• Work with generic and specialist software systems.
• Contribute to a high-performing frontline Enforcement Processing Team.

Skills

Attention to detail

Digital literacy

Customer service

Teamwork

Organisation

Tools

ANPR systems

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Help keep Sheffield moving safely, fairly and efficiently.

Sheffield Parking Services is looking for a motivated, detail-oriented individual to join our Enforcement Processing Team. This is an exciting opportunity to play a key role in supporting parking, traffic and Clean Air Zone enforcement across the city.

Working as part of a busy and supportive team, you will use technology to help ensure traffic regulations are enforced fairly and consistently. Your work will contribute directly to improving road safety, maintaining traffic flow and supporting Sheffield's environmental ambitions.

You will be responsible for reviewing and assessing evidence, processing enforcement cases, supporting investigations and responding to customer enquiries.

You will work with a range of specialist enforcement systems and technologies, including Automatic Number Plate Recognition (ANPR), while ensuring all work is completed accurately and in line with legislation, procedures and data protection requirements.

As an ANPR Enforcement Reviewer you will:

• Review and assess CCTV footage, images and evidence relating to parking, bus lane and moving traffic contraventions.
• Process enforcement cases through the council's specialist ANPR enforcement systems.
• Support Sheffield's Clean Air Zone enforcement activities.
• Maintain accurate records and case information for Blue Badge misuse cases.
• Respond professionally to customer enquiries received through a variety of channels.
• Work with both generic and specialist software systems.
• Contribute to a high-performing team delivering a vital frontline service.

We are looking for someone who:

• Has excellent attention to detail and can make accurate decisions based on evidence.
• Is comfortable working with computers and learning new software systems.
• Has strong organisational skills and can manage a busy workload.
• Communicates clearly and professionally with colleagues and customers.
• Can work effectively both independently and as part of a team.
• Takes pride in providing excellent customer service.

Previous experience in administration, customer service, enforcement, processing work or data review would be beneficial, although full training will be provided.

We offer comprehensive training, ongoing support and flexible working arrangements to help you succeed in the role.

This role offers a blend of office-based and home-based working, supporting both service requirements and work-life balance.

Home working requires access to a reliable internet connection. All necessary IT equipment will be supplied.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.