ANP/ ACP

Rcgpvf; Ilford; Remote; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Car benefit scheme - electric vehicles

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services including:

Free yoga videos and wellbeing app

Annual leave 27 days plus bank hols (p

Job summary

Operose Health is seeking an ANP/ACP to review and clinically assess online patient requests across participating practices. You will apply advanced clinical knowledge to determine care pathways, provide treatment or escalate as needed, and collaborate with GPs and allied staff to ensure safe, coordinated care.

This role supports autonomous decision-making, handling undifferentiated presentations and practical solutions to patient needs, with ongoing CPD and governance obligations.

Qualifications

• Current professional registration with the relevant regulatory body.
• Advanced clinical practice qualifications and experience.
• Strong clinical assessment, diagnostic reasoning and risk-management skills.
• Experience managing a range of patient presentations and recognising escalation.
• Excellent communication and organisational skills.

Responsibilities

• Review, assess and prioritise incoming online patient requests.
• Use advanced clinical reasoning to determine appropriate care pathway.
• Manage suitable presentations directly through online platform within scope of practice.
• Identify red flags, urgent presentations and safeguarding concerns with timely escalation.
• Arrange telephone or face-to-face assessment, investigations, referrals and follow-up.
• Provide clear clinical advice, safety-netting and self-care guidance.
• Work collaboratively with GPs, other clinicians and admin teams.
• Ensure accurate clinical documentation and governance compliance.
• Contribute to improving triage pathways, patient experience and service efficiency.
• Maintain safe practice through CPD and clinical supervision.

Skills

Advanced clinical practice

Clinical assessment

Diagnostic reasoning

Risk management

Communication

Organisational skills

Digital systems proficiency

Autonomous working

Collaborative care

Education

Professional registration

Tools

Digital health records systems

Job description

Role Responsibility

As a valued member of the Operose Health team, your key duties will include:

As an ANP/ACP, you will be responsible for reviewing and clinically assessing online requests submitted by patients across our participating practices.

Using your advanced clinical knowledge and professional judgement, you will determine the most appropriate outcome for each request. This may include providing clinical advice and treatment directly through our online platform, arranging further assessment, directing patients to another healthcare professional or escalating urgent cases where necessary.

You will work closely with GPs, other ANPs/ACPs, allied health professionals and administrative colleagues to deliver a safe, responsive and coordinated service.

This is a clinically focused role for someone who enjoys autonomous decision-making, managing undifferentiated presentations and finding practical solutions to meet patients' needs.

Key responsibilities

• Review, assess and prioritise incoming online patient requests.
• Use advanced clinical reasoning to determine the most appropriate care pathway.
• Manage suitable presentations directly through the online platform within your scope of practice.
• Identify red flags, urgent presentations and safeguarding concerns, ensuring timely escalation.
• Arrange telephone or face-to-face assessment, investigations, referrals and follow-up where clinically indicated.
• Provide clear clinical advice, safety-netting and self-care guidance.
• Work collaboratively with GPs, other clinicians, AHPs and administrative teams.
• Ensure accurate clinical documentation and compliance with clinical governance requirements.
• Contribute to improving triage pathways, patient experience and service efficiency.
• Maintain safe and effective clinical practice through continuing professional development and clinical supervision.

The Ideal Candidate

What we look for in new colleagues:

• Current professional registration with the relevant regulatory body.
• Appropriate advanced clinical practice qualifications and experience.
• Strong clinical assessment, diagnostic reasoning and risk-management skills.
• Experience managing a range of patient presentations and recognising when escalation is required.
• Excellent communication and organisational skills.
• Confidence using digital systems and managing online patient requests.
• The ability to work autonomously while recognising when senior clinical support is needed.
• A collaborative approach and a commitment to delivering safe, equitable and patient-centred care.

• Experience in general practice, urgent care, same-day access or clinical triage would be advantageous. Independent prescribing capability is desirable where relevant to the requirements of the post.

Package Description

How we’ll support you:

• Annual salary of up to £60,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro rata.
• Cost covered for all NMC pin renewals.
• 1 weeks paid CPD/study leave pro rata per year as well as in house CPD training sessions tailored to meet your needs.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme - specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.