Animal Care Supervisor

Petco; Topsham; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player in pet care is seeking an Operations Leader to enhance the guest experience and ensure the well-being of animals. This role involves coaching a dedicated team, managing inventory, and implementing operational standards. If you have a passion for animal care and leadership, this position offers a unique opportunity to make a positive impact in the lives of pets and their owners. Join a forward-thinking company that values collaboration, innovation, and personal growth in a supportive environment.

Qualifications

• 1+ years management experience required, 2+ preferred.
• Strong communication, organization, and computer skills needed.

Responsibilities

• Drive sales and ensure animal care standards are met.
• Lead and coach a high-performing team to achieve goals.
• Analyze trends and implement improvement plans.

Skills

Management Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Guest Service Skills

Education

High School Diploma

College Courses

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, and believe that what is good for pets, people, and the planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures efficient and effective operations of the Companion Animal Department, driving sales of aquatic pets, reptiles, birds, and small animals. The role involves coaching and mentoring Pet Care Center partners to support and enhance the guest experience and animal care. Responsibilities include training, development, supporting operations scheduling, and leading a high-performing team to meet sales, margin, and shrink targets, while adhering to safety standards.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals according to Petco standards, policies, and procedures.
• Adhere to veterinary protocols for sick animals.
• Process transactions to enhance guest experience.
• Support guest interactions and sales modeling.
• Implement and execute operations through training and coaching in animal care, aquatics, and compliance.
• Manage inventory effectively, ordering live animals to maximize sales and margins.
• Maintain operational standards and animal-related maintenance tasks.
• Achieve presentation standards in aquatic and animal areas.
• Partner with merchandising to ensure stock levels meet goals.
• Handle and document all adoption animals properly.
• Analyze sales and margin reports to inform decisions.
• Lead, coach, and provide feedback to team members for quality service.
• Ensure proper scheduling to meet in-stock and guest service goals.
• Apply talent management skills in recruiting, training, and succession planning.
• Provide excellent guest service and product recommendations.

Additional Responsibilities

• Model inspiring leadership and maintain a positive business climate.
• Promote safety policies and procedures.
• Foster a collaborative and innovative team culture.
• Prioritize talent development and leadership growth.
• Represent Petco positively and lead with high standards.

Education and Experience

• High school diploma or equivalent; college courses preferred.
• 1+ years management experience; 2+ preferred.
• Valid driver's license required.
• Proficiency in communication, organization, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong guest service, problem-solving, and people development skills.

Supervisory Responsibility

Supervise Operations Specialists and Senior Aquatics Specialists; support store operations as a Leader on Duty.

Work Environment

Support during key hours, including weekends. Mostly indoors, with some physical activity involved. Some travel may be required.

Contacts

Regular interaction with guests, team members, vendors, and external partners to coordinate activities and ensure smooth operations.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected class.