Analytics Manager (12-month FTC)

JR United Kingdom; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

An established UK fashion retailer is seeking an Analytics Manager for a 12-month fixed-term contract. This role offers the chance to lead customer analytics initiatives in a dynamic environment, driving loyalty across an omnichannel experience. You'll manage a team, develop retention strategies, and collaborate with various departments to provide data-led insights. If you're passionate about shaping analytics in a tech-forward organization, this is a fantastic opportunity to make a significant impact.

Qualifications

• Experience in retention-focused analytics and customer behavior analysis.
• Ability to manage a small team and work cross-functionally.

Responsibilities

• Own and develop retention and customer analytics across the business.
• Track key metrics like sales volume and retention rate.
• Deliver insights to optimise customer journeys.

Skills

Advanced SQL skills

Data visualization (Tableau or Power BI)

Python

People management

Retail or ecommerce background

Job description

Social network you want to login/join with:

Analytics Manager (12-month FTC), London

Location: London (Hybrid - 2 days/week in-office near Liverpool Street)

Salary: Up to £65,000

Job Description:

Analytics Manager - Retention (12-Month FTC, Maternity Cover)

An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech.

The Role: In this role, you'll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights.

Key Responsibilities:

• Own and develop retention and customer analytics across the business
• Track key metrics like sales volume, opt-ins, retention rate, customer lifetime value, and uplift from campaigns
• Lead test-and-control methodologies and analyse marketing campaign ROI
• Deliver insights to optimise customer journeys and enhance retention strategies
• Manage and mentor two direct reports
• Collaborate across teams including marketing, digital, and data enablement

Tech & Skills Needed:

• Advanced SQL skills (essential)
• Strong data visualisation experience (e.g., Tableau or Power BI)
• Python skills are a plus, but not essential
• Proven people management experience
• Background in retail, ecommerce, or a customer-focused environment preferred

Why Apply?

• Work within a tech-forward organisation investing heavily in data and digital
• Greenfield opportunity to shape retention analytics from the ground up
• Join a supportive, cross-functional analytics team during a pivotal growth phase
• Be part of a team using one of the most innovative data platforms in UK retail

Ready to shape the future of customer retention at a major UK brand? Let's have a chat - this could be a brilliant move for your next chapter.