Analytics Manager (12-month FTC)

Harnham; London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

An established UK fashion retailer is seeking an Analytics Manager for a 12-month fixed-term contract. This role offers the chance to lead customer analytics initiatives in a dynamic environment, focusing on retention strategies. You will manage a small team, collaborate cross-functionally, and utilize advanced SQL and data visualization tools to drive insights. Join a supportive analytics team that is shaping the future of customer loyalty at a major UK brand, and be part of a tech-forward organization investing heavily in data and digital transformation.

Qualifications

• Experience in customer-focused analytics in retail or ecommerce.
• Ability to manage and mentor team members effectively.

Responsibilities

• Lead customer retention analytics and initiatives.
• Track key metrics and deliver insights for strategy optimization.

Skills

Advanced SQL

Data Visualization (Tableau, Power BI)

Python

People Management

Job description

1 week ago Be among the first 25 applicants

This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Senior Recruitment Consultant - Marketing and Digital (Analytics, Product, Research, Insights and CRM) at Harnham - London, UK

Analytics Manager - Retention (12-Month FTC, Maternity Cover)
Location: London (Hybrid - 2 days/week in-office near Liverpool Street)
Salary: Up to £65,000

Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer

An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech.

The Role:
In this role, you'll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights.

Key Responsibilities:
Own and develop retention and customer analytics across the business
Track key metrics like sales volume, opt-ins, retention rate, customer lifetime value, and uplift from campaigns
Lead test-and-control methodologies and analyse marketing campaign ROI
Deliver insights to optimise customer journeys and enhance retention strategies
Manage and mentor two direct reports
Collaborate across teams including marketing, digital, and data enablement

Tech & Skills Needed:
Advanced SQL skills (essential)
Strong data visualisation experience (e.g. Tableau or Power BI)
Python skills are a plus, but not essential
Proven people management experience
Background in retail, ecommerce or a customer-focused environment preferred

Why Apply?
Work within a tech-forward organisation investing heavily in data and digital
Greenfield opportunity to shape retention analytics from the ground up
Join a supportive, cross-functional analytics team during a pivotal growth phase
Be part of a team using one of the most innovative data platforms in UK retail

Ready to shape the future of customer retention at a major UK brand?
Let's have a chat - this could be a brilliant move for your next chapter.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Retail Appliances, Electrical, and Electronic Equipment

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