Ambulance Operations Lead for Patient Transport

SATS Ambulance; Slough; On-site; GBP 70,000 - 90,000; Full time

Job summary

SATS Ambulance is seeking an Operations Manager to lead day-to-day private patient transport, ambulance services and international repatriations. You will direct Duty Managers, oversee staffing, fleet readiness and compliance, and drive service quality with hospitals, insurers and embassies.

The role focuses on safe delivery, regulatory compliance and exceptional patient experience across multi-site operations. A senior leadership position with cross-functional collaboration is expected.

Qualifications

• Educated to A-Level standard or equivalent experience.
• Management qualification or equivalent management experience.
• Experience in ambulance operations or healthcare transport is preferred.

Responsibilities

• Oversee safe, effective and efficient delivery of all operational services.
• Provide leadership to Duty Managers and frontline teams.
• Review daily operational activity and ensure checks are completed.
• Ensure staffing, resource planning and operational resilience.
• Maintain vehicle fleet readiness and safety compliance.
• Promote professionalism, patient-centred service and customer care.

Skills

Leadership

People management

Planning and organising

Communication

Problem solving

Data analysis

Microsoft 365

Operational systems

Education

A-Level standard or equivalent

Management qualification or equivalent experience

Tools

Microsoft 365

Operational systems

Job description

SATS Ambulance is seeking an Operations Manager to lead day-to-day private patient transport, ambulance services and international repatriations. You will direct Duty Managers, oversee staffing, fleet readiness and compliance, and drive service quality with hospitals, insurers and embassies.

The role focuses on safe delivery, regulatory compliance and exceptional patient experience across multi-site operations. A senior leadership position with cross-functional collaboration is expected.