Ambassador & Volunteer Coordinator

Recovery Focus; Blyth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Birthday leave

Job summary

Waythrough is seeking an enthusiastic Ambassador & Volunteer Coordinator to join the Northumberland Recovery Partnership. You will develop and manage our volunteer and ambassador programmes across Blyth, Ashington, Hexham and Berwick, leading recruitment, onboarding and ongoing support.

Working with service managers, staff and partners, you’ll expand volunteering opportunities, match volunteers to roles, deliver inductions and training, monitor activity and report outcomes, and promote the value

Qualifications

• Volunteer coordination experience.
• Experience with disadvantaged groups.
• Understanding of addiction and recovery and the value of lived experience.
• Strong communication and relationship-building skills.
• Experience developing volunteering opportunities that improve outcomes for individuals and communities.
• Excellent organisational and administrative skills, including the ability to maintain accurate records.
• Confidence using Microsoft Office and electronic systems.

Responsibilities

• Recruiting, onboarding and supporting volunteers and peer ambassadors.
• Managing volunteer placements and providing ongoing supervision and guidance.
• Developing new volunteering opportunities across the service.
• Delivering inductions, training and development programmes.
• Building strong relationships with local community organisations and partners.
• Matching volunteers to suitable opportunities that benefit both the individual and the service.
• Monitoring volunteer activity and reporting on outcomes and impact.
• Promoting the value of volunteering and lived experience across the service.
• Ensuring all volunteer programmes operate safely and in line with organisational policies and procedures.

Skills

Volunteer coordination

Disadvantaged groups experience

Lived experience understanding

Communication skills

Outcomes improvement

Organisational skills

MS Office

Electronic systems

Education

NVQ Level 3 qualification (or equivalent)

Tools

Microsoft Office

Electronic systems

Job description

Ambassador & Volunteer Coordinator

Location: Northumberland Recovery Partnership - Blyth, Ashington, Hexham and Berwick

Working Hours: 37 Hours

Contract type: Permanent

Salary: £25,877.80 - £34,240.03

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.

About the Role

We’re looking for an enthusiastic and motivated Ambassador & Volunteer Coordinator to join our Northumberland Recovery Partnership and play a key role in developing and managing our volunteer and ambassador programmes across the service. This is a rewarding and varied position where you'll lead on the recruitment, onboarding, development and support of volunteers and peer ambassadors across multiple recovery services in Northumberland. Working closely with service managers, staff and community partners, you'll ensure volunteers have a positive experience, feel valued and are equipped to make a meaningful contribution to the lives of the people we support. You’ll also help expand volunteering opportunities, strengthen community connections and promote the value that lived experience brings to recovery services. The role covers services across Blyth, Ashington, Hexham and Berwick, so access to your own vehicle and willingness to travel regularly is essential.

What You'll Be Doing

• Recruiting, onboarding and supporting volunteers and peer ambassadors.
• Managing volunteer placements and providing ongoing supervision and guidance.
• Developing new volunteering opportunities across the service.
• Delivering inductions, training and development programmes.
• Building strong relationships with local community organisations and partners.
• Matching volunteers to suitable opportunities that benefit both the individual and the service.
• Monitoring volunteer activity and reporting on outcomes and impact.
• Promoting the value of volunteering and lived experience across the service.
• Ensuring all volunteer programmes operate safely and in line with organisational policies and procedures.

About You

We’re looking for someone who is passionate about supporting people and empowering others to achieve their potential. You will ideally have:

You will ideally have:

• Experience coordinating, supporting or supervising volunteers, apprentices or staff.
• Experience working with disadvantaged or socially excluded groups.
• An understanding of addiction, recovery and the value of lived experience.
• Strong communication and relationship-building skills.
• Experience developing opportunities that improve outcomes for individuals and communities.
• Excellent organisational and administrative skills, including the ability to maintain accurate records.
• Confidence using Microsoft Office and electronic systems.
• An NVQ Level 3 qualification (or equivalent) in a relevant subject

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-07

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.