Recovery Coordinator

Recovery Focus; Whitehaven; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Flexible working

Cycle to Work

Blue Light/Card discounts

Job summary

Waythrough is seeking a Recovery Coordinator to join the Cumbria team, supporting adults receiving treatment for opiate use. Based at Whitehaven with occasional work at Workington, you will manage your own caseload and work with a multidisciplinary team to provide coordinated, person-centred care.

You will conduct triage, assessments, and interventions, link clients to housing, health and employment support, and maintain accurate records using SystmOne.

Qualifications

• Experience managing a caseload in health, social care or substance-use settings.
• Experience delivering person-centred care and working in a multidisciplinary team.
• Ability to work across Whitehaven and Workington sites with flexibility.

Responsibilities

• Manage a caseload of adults in treatment for opiate use and develop personalised recovery plans.
• Conduct triage, screening and assessments and tailor interventions.
• Coordinate care with prescribing clinicians and partner agencies.
• Maintain accurate records of recovery plans and safeguarding using SystmOne.

Skills

Caseload management

Communication

Multi-disciplinary teamwork

Assessment

Safeguarding

Record keeping

Education

Health and Social Care qualification

Tools

SystmOne

Job description

Recovery Coordinator Location: 21b Lowther Street, Whitehaven Cumbria, CA28 7DG Working Hours: 4 Days - 30 Hours per week. Contract Type: Permanent (Full Time) Salary: £25,877.80 to £34,240.03 per annum pro rata (Pro rate this is based on 30 hours week) Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

We're looking for a Recovery Coordinator to join our Recovery Steps Cumbria team, supporting adults receiving treatment for opiate use. Based primarily at our Whitehaven site, with some time working across our Workington site, you'll become part of a supportive and experienced multidisciplinary team, delivering high-quality treatment and recovery support to people with complex needs. This is an opportunity to work with people throughout their recovery journey, building meaningful therapeutic relationships and helping individuals achieve lasting, positive change. You'll manage your own caseload while working closely with colleagues, prescribing clinicians and partner agencies to provide coordinated, person-centred care across both sites. Every day brings new challenges, rewarding conversations and the opportunity to help people move towards healthier, safer and more independent lives.

What You'll Do

• Manage a caseload of adults receiving treatment for opiate use, developing, implementing and reviewing personalised recovery plans.
• Complete triage, screening and comprehensive assessments, tailoring interventions to individual needs and goals.
• Build trusting, therapeutic relationships that encourage engagement, reduce harm and promote sustained recovery.
• Work collaboratively with prescribing clinicians and partner agencies to coordinate care and provide integrated support.
• Provide support across both our Whitehaven and Workington sites, helping to ensure a consistent and accessible service for people using our services.
• Help people access healthcare, housing, employment, family support and community resources to strengthen their recovery.
• Identify and respond appropriately to safeguarding concerns, risk and changes in presentation, escalating where required.
• Maintain accurate and timely records of recovery plans, safeguarding, risk management and clinical interventions using SystmOne.
• Support service users to develop practical strategies that promote independence, wellbeing and long-term recovery.
• Contribute to a positive, supportive and inclusive team environment while delivering high-quality, person-centred care.
• Work flexibly across the service in response to the needs of the people we support and the wider team.

What You'll Bring

We're looking for someone who is compassionate, motivated and passionate about supporting people to achieve meaningful change. You'll ideally have experience managing a caseload within health, social care or substance use services, alongside knowledge or experience of supporting people affected by alcohol and/or drug use, particularly opiate dependence. You'll also bring strong communication and relationship-building skills, experience supporting people with complex needs and the ability to work independently while contributing positively to a multidisciplinary team. You'll be comfortable working across different locations, with Whitehaven as your main base and occasional working at our Workington site, and able to adapt to the needs of a busy community-based service. A relevant Health and Social Care qualification, or equivalent experience, would also be beneficial. Most importantly, we're looking for someone who is committed to treating people with dignity and respect, reducing harm and supporting individuals to make positive, sustainable changes in their lives.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date: 2026-10-12

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.