Ambassador & Volunteer Coordinator

recoveryfocus; Blyth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Recognition awards

Recommend a Friend bonus

Cycle to Work scheme

Blue Light Card discounts

Wellbeing initiatives

Free will writing service

Job summary

Waythrough is seeking an Ambassador & Volunteer Coordinator to lead recruitment, onboarding and development of volunteers across multiple Northumberland recovery services. You will work with service managers and partners to ensure volunteers feel valued and contribute meaningfully to the people we support.

The role covers Blyth, Ashington, Hexham and Berwick; a vehicle and willingness to travel are essential, with a rewarding career that supports recovery and community outcomes.

Qualifications

• Experience coordinating, supporting or supervising volunteers, apprentices or staff.
• Experience working with disadvantaged or socially excluded groups.
• Understanding of addiction, recovery and lived experience.
• Strong record-keeping and administrative skills.

Responsibilities

• Recruit and onboard volunteers and peer ambassadors across services.
• Provide supervision and guidance to volunteers.
• Develop new volunteering opportunities across the service.
• Deliver inductions and development programmes.
• Build relationships with community organisations and partners.
• Match volunteers to suitable opportunities and monitor outcomes.
• Promote volunteering value and lived experience within the service.
• Ensure safety and compliance of volunteer programmes.

Skills

Volunteer coordination

Stakeholder management

Communication

Organisational skills

Travel flexibility

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Ambassador & Volunteer Coordinator

Location: Northumberland Recovery Partnership - Blyth, Ashington, Hexham and Berwick

Working Hours: 37 Hours

Contract type: Permanent

Salary: £25,877.80 - £34,240.03

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

This is a rewarding and varied position where you'll lead on the recruitment, onboarding, development and support of volunteers and peer ambassadors across multiple recovery services in Northumberland.

Working closely with service managers, staff and community partners, you'll ensure volunteers have a positive experience, feel valued and are equipped to make a meaningful contribution to the lives of the people we support. You'll also help expand volunteering opportunities, strengthen community connections and promote the value that lived experience brings to recovery services.

The role covers services across Blyth, Ashington, Hexham and Berwick, so access to your own vehicle and willingness to travel regularly is essential.

What You'll Be Doing

• Recruiting, onboarding and supporting volunteers and peer ambassadors.
• Managing volunteer placements and providing ongoing supervision and guidance.
• Developing new volunteering opportunities across the service.
• Delivering inductions, training and development programmes.
• Building strong relationships with local community organisations and partners.
• Matching volunteers to suitable opportunities that benefit both the individual and the service.
• Monitoring volunteer activity and reporting on outcomes and impact.
• Promoting the value of volunteering and lived experience across the service.
• Ensuring all volunteer programmes operate safely and in line with organisational policies and procedures.

About You

We're looking for someone who is passionate about supporting people and empowering others to achieve their potential.

• Experience coordinating, supporting or supervising volunteers, apprentices or staff.
• Experience working with disadvantaged or socially excluded groups.
• An understanding of addiction, recovery and the value of lived experience.
• Strong communication and relationship-building skills.
• Experience developing opportunities that improve outcomes for individuals and communities.
• Excellent organisational and administrative skills, including the ability to maintain accurate records.
• Confidence using Microsoft Office and electronic systems.
• An NVQ Level 3 qualification (or equivalent) in a relevant subject

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-07