Amazon Connect Solutions Architect & Technical Lead

sabio; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Sabio Group is seeking an Amazon Connect Solutions Consultant to design, develop, implement and support cloud-based contact centre solutions using Amazon Connect and AWS. You will help deliver seamless customer and agent experiences through intelligent flows, integrations, automation, reporting and omnichannel capabilities.

You will work with solution architects, business analysts and client stakeholders, providing leadership within Sabio's Amazon Service Practice and acting as a technical

Responsibilities

• Design, develop, implement and support cloud-based contact centre solutions using Amazon Connect and the AWS platform.
• Deliver seamless customer and agent experiences through intelligent contact flows, integrations, automation, reporting and omnichannel capabilities.
• Lead and mentor other Amazon Connect Specialists within Sabio's Amazon Service Practice and approve solution designs and deployment approaches.

Job description

Sabio Group is seeking an Amazon Connect Solutions Consultant to design, develop, implement and support cloud-based contact centre solutions using Amazon Connect and AWS. You will help deliver seamless customer and agent experiences through intelligent flows, integrations, automation, reporting and omnichannel capabilities.

You will work with solution architects, business analysts and client stakeholders, providing leadership within Sabio's Amazon Service Practice and acting as a technical