AM Operations Support Executive — Flexible Shifts

First Mile; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced maternity/paternity scheme

Regular company parties and events

Employee recognition at town hall

Company pension

25 days holiday plus bank holidays and

Job summary

First Mile is seeking a Spare Operations Support Executive (OSE) – AM to help run daily collection and delivery operations. The role is a flexible operational support position with Monday to Friday hours and a 4 days on / 2 days off rota when covering others.

You will cover AM operations, assist planning, coordinate drivers, vehicles and rounds, and maintain data in Salesforce and other systems. The role also provides cover for the Senior Operations Supervisor as needed, requiring initiative and

Qualifications

• Highly organized and able to manage multiple priorities.
• Confident working in a fast-paced operational environment.
• Adapt quickly when operational requirements change.
• Confident communicating with drivers and building strong relationships.
• Calm under pressure and able to find practical solutions to operational problems.
• Comfortable taking ownership and making operational decisions.
• Flexible regarding working days, shift patterns and start times.

Responsibilities

• Support the daily dispatch operation, ensuring drivers, vehicles, loaders and rounds are correctly allocated.
• Monitor collection and delivery rounds and respond to operational issues as they arise.
• Maintain accurate operational information in Salesforce and other systems.
• Investigate and reallocate missed collections, urgent collections, extras and new service requirements.
• Communicate regularly with drivers regarding routes, priority collections, access issues, vehicle changes and other operational requirements.
• Monitor priority customers and collections to help ensure important services are completed.
• Support daily planning and scheduling, including driver and loader allocation, absences and changes.
• Work closely with Customer Service, Account Management, Transport and other departments to resolve service issues.
• Record driver and collection issues clearly and accurately and ensure relevant information is communicated to the appropriate teams.
• Support fleet management, including vehicle allocation, availability, defects and changes.
• Maintain effective communication throughout the shift using Salesforce, Connected, Detrack, Teams and other channels.
• Provide clear handovers and ensure outstanding issues are followed through.
• Provide flexible cover across the AM OSE team during holidays, absence and other periods.

Skills

Highly organized

Fast-paced

Adaptable

Strong communicator

Communicating with drivers

Calm under pressure

Ownership of decisions

Learning new systems

Cross-department collaboration

Flexible working days

Job description

First Mile is seeking a Spare Operations Support Executive (OSE) – AM to help run daily collection and delivery operations. The role is a flexible operational support position with Monday to Friday hours and a 4 days on / 2 days off rota when covering others.

You will cover AM operations, assist planning, coordinate drivers, vehicles and rounds, and maintain data in Salesforce and other systems. The role also provides cover for the Senior Operations Supervisor as needed, requiring initiative and