Allocations & Lettings Leader

Solihull Community Housing; Metropolitan Borough of Solihull; Presencial; GBP 32.000 - 45.000; Jornada completa

Descripción de la vacante

Solihull Community Housing is seeking an experienced Allocations & Lettings Team Leader to oversee the day-to-day operation of the allocations and lettings function within the Housing team. You will lead, coach and support officers, ensuring fairness, efficiency and adherence to policy and legislation.

You will monitor performance, manage complex cases and work with partners to let homes quickly while maintaining a strong focus on customer service and continuous service improvement.

Formación

• Experience of supervising or leading a team in housing allocations/lettings.
• Good knowledge of housing legislation, policy and best practice.
• Strong communication and problem-solving skills with a customer-focused approach.

Responsabilidades

• Lead, coach and support allocations and lettings officers.
• Monitor performance and help the team achieve targets.
• Oversee processes from application to tenancy sign-up.
• Collaborate with partners to let homes quickly and effectively.
• Handle complex cases and respond to customer enquiries.
• Identify improvements to services and customer experience.

Conocimientos

Team leadership

Performance monitoring

Customer service mindset

Communication skills

Problem solving

Prioritisation ability

Descripción del empleo

Solihull Community Housing is seeking an experienced Allocations & Lettings Team Leader to oversee the day-to-day operation of the allocations and lettings function within the Housing team. You will lead, coach and support officers, ensuring fairness, efficiency and adherence to policy and legislation.

You will monitor performance, manage complex cases and work with partners to let homes quickly while maintaining a strong focus on customer service and continuous service improvement.