Allocations Advisor

Solihull Community Housing; Metropolitan Borough of Solihull; On-site; GBP 26,000 - 34,000; Full time

Job summary

Solihull Community Housing is seeking an Allocations Advisor to deliver a high-quality housing allocations service in Solihull. You will assess needs, support timely allocations, and conduct viewings for vacant homes while responding to customer inquiries with empathy and professionalism.

The role requires understanding of social housing and the wider public sector, strong teamwork, and ability to manage workload effectively. Interviews will be face-to-face.

Qualifications

• Experience handling complex and sensitive situations with professionalism, empathy, and discretion.
• Ability to communicate effectively with a wide range of customers and stakeholders.
• Understanding of social housing need, housing services, or wider public sector services.
• Organised, customer-focused and committed to delivering a high standard of service.
• Works well in a team and can manage own workload.

Responsibilities

• Assess housing and support needs in line with the Council's Housing Allocation Scheme.
• Support timely allocation of social housing properties.
• Carry out viewings and sign-ups for vacant homes throughout Solihull.
• Respond to customer enquiries and resolve issues relating to housing applications.
• Work closely with colleagues and partner organisations to deliver excellent customer outcomes.

Skills

Communication skills

Empathy & discretion

Public sector housing knowledge

Teamwork

Workload management

Job description

Join Our Team

We are looking for a passionate and customer-focused Allocations Advisor to join our Allocations Team at SCH.

This is an exciting opportunity to play a vital role in helping people access social housing in Solihull. As an Allocations Advisor, you will deliver a high-quality housing allocations service, ensuring customers receive fair, timely, and supportive assistance throughout their housing journey.

About the Role

As a key member of the Allocations Team, you will:

• Assess housing and support needs in line with the Council's Housing Allocation Scheme.
• Support the timely allocation of social housing properties.
• Carry out viewings and sign-ups for vacant homes throughout Solihull.
• Respond to customer enquiries and resolve issues relating to housing applications.
• Work closely with colleagues and partner organisations to deliver excellent customer outcomes.

About You

We are looking for someone who:

• Has experience handling complex and sensitive situations with professionalism, empathy, and discretion.
• Is able to communicate effectively with a wide range of customers and stakeholders.
• Has an understanding of social housing need, housing services, or wider public sector services.
• Is organised, customer-focused, and committed to delivering a high standard of service.
• Works well as part of a team while also being able to manage their own workload effectively.

Why Join Us?

This role offers the opportunity to make a real difference to people's lives by helping them access suitable housing and support. If you are compassionate, solution-focused, and committed to providing excellent customer service, we would love to hear from you.

Additional Information

Interviews will be held face-to-face.

For further details, please refer to the full job description attached to this advert. For an informal discussion about the role, please contact Wendy Rowley, Allocations Team Leader, on 07825 282990.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.

Attached documents

Job Description & Person Specification