Housing Allocations Specialist - Make a Real Difference

Westmorland and Furness Council; Barrow-in-Furness; On-site; GBP 21,000 - 32,000; Full time

Job summary

Westmorland and Furness Council in Barrow-in-Furness is seeking a proactive Housing Landlord Service administrator to assess and process housing applications, verify information, determine eligibility, and maintain accurate records to support fair allocations for residents of Barrow and the wider Westmorland and Furness area.

You will join a flexible, supportive housing team dedicated to delivering fair outcomes for residents.

Qualifications

• Proven experience in housing administration, customer services, or a related field.
• Knowledge of housing policy and service standards.
• Strong organisational skills and attention to detail.
• Able to manage a varied workload and meet deadlines.

Responsibilities

• Assess and process housing register applications and changes in circumstances.
• Verify applicant information and supporting evidence.
• Determine eligibility and priority per Allocations Policy and legislation.
• Maintain accurate case records and update housing management systems.
• Respond to enquiries with guidance on housing options and allocations.
• Support the administration of property advertising and allocation procedures.
• Liaise with internal teams and external partners to progress applications.
• Ensure service standards, targets, and statutory requirements are met.
• Identify and escalate complex cases when appropriate.
• Advise customers/tenants on available help and support.

Skills

Excellent communication

Housing administration experience

Customer services experience

Attention to detail

Time management

IT skills

Job description

Westmorland and Furness Council in Barrow-in-Furness is seeking a proactive Housing Landlord Service administrator to assess and process housing applications, verify information, determine eligibility, and maintain accurate records to support fair allocations for residents of Barrow and the wider Westmorland and Furness area.

You will join a flexible, supportive housing team dedicated to delivering fair outcomes for residents.