Alarm Technician

South West Water Limited; Exeter; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in water services is looking for an Alarm Technician in Exeter. This full-time role involves monitoring alarms, responding to emergencies, and ensuring health and safety. The ideal candidate will have experience in a high-volume environment and hold relevant qualifications. Join a diverse team focused on sustainability and innovation.

Benefits

Ongoing development and training

Holiday allowance

Bonus

Pension

Health benefits

Wellbeing programs

Cycle to work scheme

Financial services

Qualifications

• Experience in a high-volume work environment and office setting.
• Minimum GCSE Grade C or equivalent in English and Maths.

Responsibilities

• Triage alarms, identify priorities, and respond according to SLA levels.
• Manage various systems including WPD Shutdowns, team mailbox, and emergency contacts.
• Record and action customer calls using CRM and pollution reports.

Skills

High-volume work environment experience

Education

Minimum GCSE Grade C or equivalent in English and Maths

Job description

At South West Water, we believe that the strongest businesses are built on solid, stable foundations— with a vision and culture that encourage change, improvement, and innovation.

We are proud to provide reliable, efficient, and high-quality drinking water and wastewater services for the beautiful South West area.

We have ambitious goals, including reaching net-zero by 2030 and partnering with Wildlife Trusts, National Parks, and local organizations to ensure a better future for generations to come.

If you want to be part of a diverse team that welcomes fresh ideas and opportunities, #JustAddWater.

We currently have a great opportunity for an Alarm Technician to join our team within the Control Room. This includes one permanent position and one 12-month fixed-term contract, both full-time, based in Exeter. The salary ranges from £24,125 - £27,709 (£28,950 - £33,250 including shift allowance), plus excellent benefits.

About the role:

You will support internal and external stakeholders by providing a professional and efficient service, including receiving, interrogating, and acting on alarms from the SCADA system on a 24/7 basis. You will work closely with field Hub sites and operational teams and ensure KPIs and SLAs are met.

Shift Pattern:

Availability to work on a 24/7 shift pattern with a flexible approach, 365 days a year. Shifts are six days on, four days off, with the following hours:

• Morning: 06:00 – 14:30
• Afternoon: 14:00 – 22:30
• Night: 22:00 – 06:30

Key Responsibilities:

• Alarm Handling: Triage alarms, identify priorities, and respond according to SLA levels. Operate SAM and wet weather suppression buttons confidently, annotate alarms thoroughly, and prioritize alarms effectively.
• Emergency Line: Answer immediately, putting 'live' calls on hold or terminating as necessary.
• Admin Duties: Manage various systems including WPD Shutdowns, team mailbox, Minicom, press office contacts, leaver notifications, DUOS, Beach Live, emergency contacts, environment reports, daily checks, flood notices, work orders, event logs, handover reports, IScada resets, fault reporting, and standby spreadsheets.
• Customer Contacts: Record and action customer calls using CRM, CBR, Event Messaging, SWIMM, Waterlive, and pollution reports.
• Health, Safety & Security: Respond to staff call/lone worker alerts, vehicle panic alarms, welfare timers, operate CCTV, building alarms, hatch alarms, and ensure staff safety.

Candidate Requirements:

• Experience in a high-volume work environment and office setting.
• Minimum GCSE Grade C or equivalent in English and Maths.

Benefits:

We offer ongoing development, training, and a range of benefits including holiday allowance, bonus, pension, share scheme, health benefits, wellbeing programs, discounts, cycle to work, and financial services.

Closing Date:

11th July 2025

Note: Successful candidates will undergo a DBS check.

Our Values:

We foster a culture of belonging, inclusion, and diversity. Our core values are:

• Be Rock Solid: Build trust and dependability.
• Be You: Bring your best and be authentic.
• Be the Future: Embrace change and drive progress.