Airside Team Leader: Customer Excellence & Growth

WHSmith Careers; Newcastle upon Tyne; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

pension scheme

cycle to work scheme

paid annual leave

employee discounts

Employee Assistance Programme

Job summary

WHSmith is seeking a Team Leader to guide a store team toward exceptional customer service and achievement of business objectives. The role focuses on cultivating a learning culture, supporting colleagues, and driving store performance to meet the trading plan.

Applicants should bring proven retail leadership experience, a track record of coaching teams, and the ability to adapt to multiple stores in the area while maintaining strong relationships and clear communication.

Qualifications

• Proven leadership experience in retail or fast-paced environments.
• Knowledge of KPIs such as ATV and store performance metrics.
• Ability to coach and develop team members for improved customer service.

Responsibilities

• Guide and engage the team to deliver excellent standards and results.
• Create a culture of learning, support and recognition.
• Support colleagues in an environment where everyone feels valued and welcome.
• Foster pride within the store to ensure safe and legal operations.

Skills

Retail leadership

KPI management

Team motivation

Customer service

Store operations

Job description

WHSmith is seeking a Team Leader to guide a store team toward exceptional customer service and achievement of business objectives. The role focuses on cultivating a learning culture, supporting colleagues, and driving store performance to meet the trading plan.

Applicants should bring proven retail leadership experience, a track record of coaching teams, and the ability to adapt to multiple stores in the area while maintaining strong relationships and clear communication.