Airport Retail Supervisor: Lead Service & Style

Monsoon; Manchester; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary + unsocial hours

Company Bonus Scheme

Generous staff discount up to 50%

Seasonal Uniform Allowance

Free airport parking for full-time

Pension scheme and life assurance

Access to benefits

Job summary

Accessorize Manchester Airport is looking for an enthusiastic and customer‑focused Supervisor to join our team and create memorable customer experiences. For over 30 years, Accessorize airport stores have been the go‑to destination for holidaymakers looking for those perfect finishing touches before take‑off.

From jewellery and hair accessories to handbags, travel essentials and seasonal must‑haves, our collections are designed in‑house at our Notting Hill studio or ethically sourced from around

Qualifications

• Experience in a supervisor or key holding role, preferably in travel retail.
• Ability to lead by example and inspire the team to deliver exceptional service.
• Passion, drive, resilience, and a can‑do attitude.
• Flexible to work across airport hours (3am–11pm) and across the week.
• Eligible for pre‑employment checks and basic clearances.

Responsibilities

• Lead by example delivering exceptional customer service and memorable shopping experiences.
• Drive sales through identifying opportunities and upselling.
• Maintain high visual merchandising standards store wide.
• Manage priorities to ensure smooth operations in a busy airport environment.
• Coach and motivate the team to build product knowledge and confidence.
• Welcome new starters and support colleagues' development.
• Use in‑store systems confidently to support service and operations.

Skills

Customer service excellence

Leadership

Communication skills

Team motivation

Shift flexibility

Tools

POS systems

Inventory management

Job description

Accessorize Manchester Airport is looking for an enthusiastic and customer‑focused Supervisor to join our team and create memorable customer experiences. For over 30 years, Accessorize airport stores have been the go‑to destination for holidaymakers looking for those perfect finishing touches before take‑off.

From jewellery and hair accessories to handbags, travel essentials and seasonal must‑haves, our collections are designed in‑house at our Notting Hill studio or ethically sourced from around