Luxury Watches Retail Manager – Lead, Elevate Service & Sales

HARRODS; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Harrods in London is recruiting a Retail Manager within Fine Watches to lead the area with clarity, confidence and purpose on the shop floor, guiding the team to deliver exceptional service, product expertise and sales performance.

You will work closely with the General Retail Manager and brand partners to maintain operational excellence—from service delivery and stock control to upholding the Harrods standard of luxury experience.

Qualifications

• Experience leading a high-performing team in luxury retail.
• Ability to coach teams to deliver exceptional customer service.
• Track record of driving sales through client relationships.

Responsibilities

• Provide coaching, feedback and clear direction to build a high-performing team that consistently delivers against commercial and service objectives.
• Using data and insight to understand performance, identify opportunities and make informed decisions that support departmental success.
• Working closely with your General Retail Manager and brand partners to ensure operational excellence across all areas, from service delivery and stock control to the high standards that define the Harrods experience.

Skills

Coaching

Leadership

Client relationships

Data-driven decisions

Luxury retail knowledge

Job description

Harrods in London is recruiting a Retail Manager within Fine Watches to lead the area with clarity, confidence and purpose on the shop floor, guiding the team to deliver exceptional service, product expertise and sales performance.

You will work closely with the General Retail Manager and brand partners to maintain operational excellence—from service delivery and stock control to upholding the Harrods standard of luxury experience.