Airport Passenger Experience Host - Part Time

ABM; Aberdeen City; On-site; GBP 12,398,000 - 17,909,000; Part time

Benefits offered by this job

24/7 GP for you and family

Mental Health support and coaching

Get Fit Programme

Cycle to work scheme

Perks at Work discounts

Job summary

ABM is seeking a part-time Airport Customer Assistant at Aberdeen Airport to manage check-in queues, assist passenger flow and respond to queries. You may support security procedures and help with mobility services while maintaining high standards of customer care.

The role requires weekend shifts, good communication, and ability to adapt to busy conditions in a live airport environment. Training on first aid is provided, with GDPR compliance observed throughout duties.

Qualifications

• Must have the right to work in the UK.
• 5 year checkable employment/education history
• Must be willing to work weekend shift
• The ideal candidate will have excellent communication skills

Responsibilities

• Check-in passenger queue management and flow control including management of queuing systems.
• Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.
• Security: General preparation of passengers prior to entering the Security Area.
• Security: If required assist in Central Search at peak times and undertake access control.
• Handle varied passenger queries and assist with general way finding.
• Assist the Passenger With Reduced Mobility service as required.
• Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.
• Assist, as directed by the Airport Duty Manager, during any periods of irregularity.
• Exercise general vigilance around the Terminal building.
• Promote use of self-service check-in kiosks.
• Log and manage the lost and found office while on shift, logging items, ensuring they are secure and returning them to their owner and taking payments.
• Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor.
• First Aid (Training will be provided).
• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).

Skills

Excellent communication skills

Customer service oriented

Flexibility

Innovative

Energy/Drive

Courteous

Patient and understanding

Security Aware

Job description

ABM is seeking a part-time Airport Customer Assistant at Aberdeen Airport to manage check-in queues, assist passenger flow and respond to queries. You may support security procedures and help with mobility services while maintaining high standards of customer care.

The role requires weekend shifts, good communication, and ability to adapt to busy conditions in a live airport environment. Training on first aid is provided, with GDPR compliance observed throughout duties.