Customer Service Host

ABM; Aberdeen City; On-site; GBP 12,398,000 - 17,909,000; Part time

Benefits offered by this job

24/7 GP for you and family

Mental Health support and coaching

Get Fit Programme

Cycle to work scheme

Perks at Work discounts

Job summary

ABM is seeking a part-time Airport Customer Assistant at Aberdeen Airport to manage check-in queues, assist passenger flow and respond to queries. You may support security procedures and help with mobility services while maintaining high standards of customer care.

The role requires weekend shifts, good communication, and ability to adapt to busy conditions in a live airport environment. Training on first aid is provided, with GDPR compliance observed throughout duties.

Qualifications

• Must have the right to work in the UK.
• 5 year checkable employment/education history
• Must be willing to work weekend shift
• The ideal candidate will have excellent communication skills

Responsibilities

• Check-in passenger queue management and flow control including management of queuing systems.
• Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.
• Security: General preparation of passengers prior to entering the Security Area.
• Security: If required assist in Central Search at peak times and undertake access control.
• Handle varied passenger queries and assist with general way finding.
• Assist the Passenger With Reduced Mobility service as required.
• Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.
• Assist, as directed by the Airport Duty Manager, during any periods of irregularity.
• Exercise general vigilance around the Terminal building.
• Promote use of self-service check-in kiosks.
• Log and manage the lost and found office while on shift, logging items, ensuring they are secure and returning them to their owner and taking payments.
• Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor.
• First Aid (Training will be provided).
• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).

Skills

Excellent communication skills

Customer service oriented

Flexibility

Innovative

Energy/Drive

Courteous

Patient and understanding

Security Aware

Job description

LOCATION: Aberdeen Airport

SHIFT PATTERN: VARIOUS, 20 hours per week

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department [e-mail]. We're here to help!

OVERVIEW OF JOB DESCRIPTION

Main Duties & Responsibilities

• Check-in passenger queue management and flow control including management of queuing systems.

• Assistwith management of passenger flow within the departure lounge, International Walkway,Arrivalsand gate areas as directed.

• Security: General preparation of passengers prior to entering the Security Area.

• Security: If required assist in Central Search at peak times and undertake access control.

• Handle varied passenger queries andassistwith general way finding.

• Assist the PassengerWithReduced Mobility service asrequired.

• Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.

• Assist, as directed by the Airport Duty Manager, during any periods of irregularity.

• Exercise general vigilance around the Terminal building.

• Promote use of self-service check-in kiosks.

• Log and manage the lost andfound office while on shift,logging items,ensuring they are secure and returning them to their owner and taking payments.

• Ensure all kiosk and common use check-in equipment is serviceable and whererequiredengage with support contractor.

• First Aid (Training will be provided).

• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).

Essential

• Must have the right to work in the UK

• 5 yearcheckable employment/education history

• Must be willing to work weekend shift

• The ideal candidate will have excellent communication skills

Desirable

• Excellent communication & interpersonal skills

• Flexibility

• Innovative

• Achievement orientated

• Energy/Drive

• Courteous

• Patient and understanding

• Security Aware

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.