Airport Staff Support & Rostering Coordinator

Abm-Industries-Inc.-2; Hounslow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Cycle to work scheme

Perks at Work

Job summary

ABM is seeking a Staff Support administrator at London Heathrow Airport to provide essential office and operational support for the Heathrow PRS team. You will handle rostering, attendance, and general office tasks in a fast-paced, safety-critical environment.

Working on a 4 on 4 off shift (40.25 hours/week) within a site-based operation, you will ensure accurate records, timely communications, and compliance with airport requirements.

Qualifications

• Previous office administration, business support, staff coordination, or similar role.
• Experience in a public-facing or high-volume environment (airport, transport hub, event) is desirable.
• Strong IT literacy with confidence in Microsoft Office applications.
• Excellent written and verbal communication, professional at all levels.
• Exceptional customer service skills with calm, polite handling of queries.
• Strong organisational and time-management abilities in a busy setting.
• Reliability with punctuality to support team effectiveness.
• Ability to think quickly under pressure and adapt to operational changes.
• Commitment to equality, diversity and inclusion in the workplace.
• Flexible to support a 4 on 4 off shift pattern.

Responsibilities

• Provide day-to-day administrative support to operational managers and teams.
• Maintain secure physical and electronic filing systems for compliance.
• Prepare letters, reports, spreadsheets, presentations and other documents.
• Monitor office supplies and coordinate replenishment and stock checks.
• Maintain notices and digital communications for staff information.
• Manage real-time rostering, holidays, sickness and shift coverage within the active window.
• Support return-to-work meetings and absence reviews with timely actions.
• Create and update floor plans to ensure optimum staffing; flag variances.
• Record staffing changes to the operational plan and ensure training compliance.
• Act as face-to-face contact for admin support to on-shift teams; liaise with airport departments and contractors.
• Escalate adverse operational issues to the Terminal Delivery Manager or managers.
• Carry out additional operational tasks or projects as required.
• Assist employees with general queries; escalate HR matters to appropriate department.
• Support planning of employee orientation, meetings and team briefs.
• Adhere to safety, security and quality procedures; ensure audits are supported.

Skills

Organisational skills

Time management

Communication

Customer service

Reliability

Problem solving

Teamwork

Confidentiality

Adaptability

4-on-4 off shift

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

ABM is seeking a Staff Support administrator at London Heathrow Airport to provide essential office and operational support for the Heathrow PRS team. You will handle rostering, attendance, and general office tasks in a fast-paced, safety-critical environment.

Working on a 4 on 4 off shift (40.25 hours/week) within a site-based operation, you will ensure accurate records, timely communications, and compliance with airport requirements.