HM1/26 - Hospitality Manager

Belfast International; Belfast City District; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Belfast International Airport is seeking a Hospitality Manager for the Causeway Lounge, overseeing the outsourced team and ensuring premium service and cost control in a newly renovated space.

The role requires strong leadership, focus on EBITDA, and collaboration with the Commercial Team to deliver high-quality guest experiences at Belfast International Airport.

Qualifications

• Leads and coordinates outsourced lounge team daily.
• Manages costs, orders, invoices and cost/portion control.
• Ensures high standards of service, hospitality and safety.

Responsibilities

• Lead and coordinate the outsourced lounge team daily.
• Monitor deliveries, invoices and ordering to optimise EBITDA.
• Maintain a comfortable, safe and high quality environment for guests.
• Collaborate with the Commercial Team to ensure service excellence.

Skills

Team leadership

Customer service

Hospitality operations

Job description

Job Title:

HOSPITALITY MANAGER

Reporting to:

CHIEF COMMERCIAL OFFICER

Department:

COMMERCIAL

Hours of work:

Mon-Fri, 37.5 hours a week (to include early mornings and evenings)

Job Purpose:

The Causeway Lounge is Belfast International Airport’s premium business lounge, and currently welcomes over 110,000 guests per annum. This winter, it will be fully renovated and extended to create a brand new space. A Hospitality Manager is needed to guarantee the efficient, and high-quality operation of the new Causeway Lounge. Working as part of the Commercial Team at Belfast International Airport, the Hospitality Manager is responsible for leading and coordinating the outsourced lounge team on a day-to-day basis, ensuring high levels of engagement, professionalism, service quality, and operational performance. The Hospitality Manager will also actively manage operational costs, including the tracking of deliveries and invoices, ensuring accurate ordering and managing cost and portion control to optimize EBITDA, in compliance with the standards of service, hospitality and excellence defined by BFS Airport. The Hospitality Manager is responsible for maintaining a comfortable, safe and high quality environment for guests. The role requires effective management of resources, problem-solving and continuous improvement. It is essential that the Hospitality Manager collaborates well with outsourced teams and motivates high performance and consistent standards. Please refer to the jobdescription and person specification for full details of the job duties and essential/desirablecriteria. Should the standard of applicants be higher than anticipated, the Company reserves the right to enhance the short-listing criteria above that stated in this advertisement.

Equal Opportunities:

Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.