Airport Lounge Guest Experience Host

Sodexo Group; Greater London; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

37.5 hours per week

£13.60 per hour

Shift pattern: 2 early 2 lates and 2 0

Casual-to-permanent role

Airport clearance required

Employee benefits

Job summary

Sodexo Live! Heathrow lounge is hiring guest-focused hosts to deliver outstanding service in a premium airline lounge setting. You will welcome guests, share lounge information, and anticipate needs while maintaining a welcoming environment.

Prior hospitality experience and strong communication are essential for peak periods and VIP handling. Enjoy a casual-to-permanent role with shift patterns at Heathrow, supporting lounge opening/closing, cleanliness, safety, and collaborative teamwork with

Qualifications

• Customer service or hospitality experience.
• Excellent verbal communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and guest recovery skills.

Responsibilities

• Welcome and acknowledge guests in a friendly and professional manner.
• Provide information regarding lounge facilities, amenities and services.
• Anticipate guest needs and proactively offer assistance.
• Address guest inquiries, concerns, and complaints professionally and elevate when necessary.
• Ensure the lounge is maintained to the highest standards of cleanliness, presentation, and comfort.
• Monitor seating areas, dining areas, workstations, and restrooms throughout the shift.
• Replenish food, beverages, amenities, and guest supplies as required.
• Support lounge opening, operational, and closing procedures.
• Assist with VIP arrivals, special requests, and disrupted flight situations.
• Monitor buffet and beverage stations to ensure products are stocked, fresh, and presented attractively.
• Observe food safety and hygiene standards at all times.
• Communicate replenishment and maintenance requirements to the kitchen and housekeeping teams.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Sodexo Live! Heathrow lounge is hiring guest-focused hosts to deliver outstanding service in a premium airline lounge setting. You will welcome guests, share lounge information, and anticipate needs while maintaining a welcoming environment.

Prior hospitality experience and strong communication are essential for peak periods and VIP handling. Enjoy a casual-to-permanent role with shift patterns at Heathrow, supporting lounge opening/closing, cleanliness, safety, and collaborative teamwork with