Airport Lounge Guest Experience Host

Sodexo Group

Greater London

Hybrid

GBP 27,000 - 30,000

Full time

6 days ago
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Benefits offered by this job

37.5 hours per week
£13.60 per hour
Shift pattern: 2 early 2 lates and 2 0
Casual-to-permanent role
Airport clearance required
Employee benefits

Job summary

Sodexo Live! Heathrow lounge is hiring guest-focused hosts to deliver outstanding service in a premium airline lounge setting. You will welcome guests, share lounge information, and anticipate needs while maintaining a welcoming environment.

Prior hospitality experience and strong communication are essential for peak periods and VIP handling. Enjoy a casual-to-permanent role with shift patterns at Heathrow, supporting lounge opening/closing, cleanliness, safety, and collaborative teamwork with

Qualifications

  • Customer service or hospitality experience.
  • Excellent verbal communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and guest recovery skills.

Responsibilities

  • Welcome and acknowledge guests in a friendly and professional manner.
  • Provide information regarding lounge facilities, amenities and services.
  • Anticipate guest needs and proactively offer assistance.
  • Address guest inquiries, concerns, and complaints professionally and elevate when necessary.
  • Ensure the lounge is maintained to the highest standards of cleanliness, presentation, and comfort.
  • Monitor seating areas, dining areas, workstations, and restrooms throughout the shift.
  • Replenish food, beverages, amenities, and guest supplies as required.
  • Support lounge opening, operational, and closing procedures.
  • Assist with VIP arrivals, special requests, and disrupted flight situations.
  • Monitor buffet and beverage stations to ensure products are stocked, fresh, and presented attractively.
  • Observe food safety and hygiene standards at all times.
  • Communicate replenishment and maintenance requirements to the kitchen and housekeeping teams.

Skills

Customer service
Hospitality
Communication
Teamwork

Job description

Sodexo Live! Heathrow lounge is hiring guest-focused hosts to deliver outstanding service in a premium airline lounge setting. You will welcome guests, share lounge information, and anticipate needs while maintaining a welcoming environment.

Prior hospitality experience and strong communication are essential for peak periods and VIP handling. Enjoy a casual-to-permanent role with shift patterns at Heathrow, supporting lounge opening/closing, cleanliness, safety, and collaborative teamwork with

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