Heathrow Lounge Host - 5-Star Service & Free Meals

WSH Group; Hounslow; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

28 Days holiday

Birthday holiday

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Cycle to work

Job summary

Join BaxterStorey at Heathrow Airport (Terminal 5) as a Lounge Host, working a mix of early and late shifts on a 37.5-hour week. You will deliver 5-star hospitality, greet guests, take orders, and ensure a clean, welcoming lounge environment.

The role emphasizes excellent customer service, teamwork, strict hygiene standards, and adherence to COSHH and safety regulations while offering opportunities for training and development.

Qualifications

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory/stock levels and report any shortages to management.

Skills

Customer service

Communication

Attention to detail

Multitasking

Friendly demeanor

Job description

Join BaxterStorey at Heathrow Airport (Terminal 5) as a Lounge Host, working a mix of early and late shifts on a 37.5-hour week. You will deliver 5-star hospitality, greet guests, take orders, and ensure a clean, welcoming lounge environment.

The role emphasizes excellent customer service, teamwork, strict hygiene standards, and adherence to COSHH and safety regulations while offering opportunities for training and development.