Airline Support Specialist - Overnight Operations

Accommodations Plus International; Longford; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Monthly transportation allowance

Job summary

Accommodations Plus International (API) is seeking an Airline Support Specialist for overnight shifts to work onsite with our airline partner. You will process hotel and ground transportation reservations, manage disruptions, and maintain professional service for our clients.

This role requires overnight availability, weekend/holiday flexibility, and comfort with multiple reservation systems (ACES, Hotel Express, IHRS). A second language such as French or Spanish is a plus.

Qualifications

• Ability to work overnight shifts, weekends and holidays as required.
• Experience in customer service or hospitality is a plus.
• Familiarity with airline crew scheduling is beneficial.
• Experience with hotel and travel reservations is advantageous.
• Strong written and verbal communication and interpersonal skills.

Responsibilities

• Serve as API's on-site liaison with the airline partner and provide support, guidance and training.
• Process hotel and ground transportation requests via the API Operations system; assess needs and respond promptly.
• Follow up on all client requests; ensure tasks are completed and customer satisfaction is achieved.
• Alert supervisor to critical issues and negotiate with vendors to optimize outcomes.
• Resolve disagreements calmly and research solutions to meet client needs.
• Use reservation tools (ACES, Hotel Express, IHRS) to track and resolve client requests, including during irregular operations.
• Adapt to overnight schedules and on-call requirements; maintain knowledge of API's call center methods.

Skills

Customer service

On-site liaison

Communication skills

Multitasking

Time management

Team collaboration

Problem solving

Tools

ACES

Hotel Express

IHRS

Job description

Accommodations Plus International (API) is seeking an Airline Support Specialist for overnight shifts to work onsite with our airline partner. You will process hotel and ground transportation reservations, manage disruptions, and maintain professional service for our clients.

This role requires overnight availability, weekend/holiday flexibility, and comfort with multiple reservation systems (ACES, Hotel Express, IHRS). A second language such as French or Spanish is a plus.