Airline Ops Platform Specialist (Hybrid)

EasyJet Plc; Luton; Híbrido; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus up to 20%

Employer pension 5%

Private medical insurance

25 days holiday + bank holidays

Annual holiday credit

Staff travel benefits

Flexible benefits package including 1+

Descripción de la vacante

easyJet is seeking a Service Support Analyst in Airline Operations Platforms to back critical systems that schedule and deliver flights across Europe. You will work with operational teams, tech colleagues and suppliers to keep platforms available, reliable and effective.

You’ll play a key role in incident resolution, system administration and change delivery, including an out-of-hours rota for high-priority incidents. This is a hybrid role with significant collaboration across IT and operations.

Formación

• Experience supporting business-critical applications within aviation or similar complex operational environments.
• Strong analytical and problem-solving skills.
• Ability to interpret operational data and identify trends or recurring issues.
• Methodical, logical and adaptable approach.
• Excellent stakeholder management and relationship-building skills.
• Strong written and verbal communication skills.
• Experience working with suppliers and third-party service providers.
• Customer-focused mindset and passion for delivering excellent service.
• Ability to work effectively under pressure and manage competing priorities.
• Willingness to learn new technologies and bespoke systems.

Responsabilidades

• Provide day-to-day support and administration for Airline Operations systems, ensuring incidents, service requests and change activities are managed effectively and in line with agreed service levels.
• Coordinate issue resolution with Service Desk and support teams, engaging third-party providers as required and keeping stakeholders informed.
• Support operational users by guiding system functionality, managing configuration changes and maintaining documentation.
• Assist with account administration, system releases, upgrades and project activity.
• Help identify recurring issues and contribute to continuous improvement initiatives.
• Contribute to communication around planned changes, outages and operational disruption.

Conocimientos

Analytical skills

Problem-solving

Stakeholder management

Communication

Customer focus

Ability to work under pressure

Microsoft Office

Data interpretation

Herramientas

Microsoft Office

Descripción del empleo

easyJet is seeking a Service Support Analyst in Airline Operations Platforms to back critical systems that schedule and deliver flights across Europe. You will work with operational teams, tech colleagues and suppliers to keep platforms available, reliable and effective.

You’ll play a key role in incident resolution, system administration and change delivery, including an out-of-hours rota for high-priority incidents. This is a hybrid role with significant collaboration across IT and operations.