Airline Groups & Reservations Consultant

Travel Trade Recruitment; Greater London; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Travel benefits

Office based role

Mon-Fri, 8 hour shifts

Résumé du poste

Travel Trade Recruitment is seeking an Airline Reservations & Groups Consultant in Greater London. You will handle group sales, take calls from passengers and trade partners, and issue tickets/EMDs while generating reports. The role is office-based and full-time.

Requirements include at least two years in airline reservations, Sabre GDS experience, and strong MS Word/Excel/PowerPoint skills, with a customer-focused, professional approach under pressure.

Qualifications

• Minimum two years' experience in an airline reservations role.
• GDS knowledge preferably Sabre.
• Knowledge of fares and ticketing an advantage.
• Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash.
• Ability to work under pressure and as part of a team.
• Excellent telephone manner and customer focus.

Responsabilités

• Group sales and reservations handling.
• Taking reservations calls from direct passengers and trade partners.
• Generating airline bookings, changes, ancillary, issuing/reissuing tickets/EMDs.
• Processing invoices and payments of airline tickets with reporting guidelines.
• Daily and monthly airline sales reports and reconciliation.
• Handling ticket reissues, upgrades, reroutes, lost tickets.
• Taking calls from passengers and Travel Agents & Tour operators.
• Occasional face to face dealing with passengers.

Connaissances

Customer focus

Time management

Organisational skills

Under pressure

Team player

Excellent telephone manner

Outils

Sabre

DDS

eSmash

MS Word

Excel

PowerPoint

Description du poste

Airline Reservations & Groups Consultant Wanted !!

Do you have experience of working for an airline and looking for a new challenge.

Key Responsibilities

• Group sales and reservations handling
• Taking reservations calls from both direct passengers and trade partners
• Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)
• Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
• Daily and monthly airlines sales reports and reconciliation
• Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.
• Taking calls from passengers and dealing with all aspects of customer service
• Taking calls from Travel Agents & Tour operators
• Occasional face to face dealing with passengers

Experience

• Minimum two years' experience in an airline reservations role
• GDS knowledge preferably Sabre
• Knowledge of fares and ticketing an advantage
• Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash
• Ability to work under pressure
• Excellent telephone manner
• Ability to work as part of a team

Personal qualities

• Must be customer focused, well presented, and well spoken
• Good time management and organisational skills
• Must be professional whilst under pressure
• Excellent attention to detail
• Brilliant telephone manner
• Ability to work under pressure
• Flexibility

Package

• £30,000
• Full time office based role
• Monday - Friday working (8 hour shift)
• Travel benefits