Airfares Ticketing Manager

Succeed Recruitment Solutions Limited; Marston Green; On-site; GBP 42,000 - 52,000; Full time

Job summary

Succeed Recruitment Solutions Limited is seeking an experienced Airfares Ticketing Manager for a leading Tour Operator, based from West London, Peterborough or Birmingham. You will manage the ticketing team day-to-day, build relationships with GDS providers and drive aviation business forward.

The role involves liaising with e-sales customers and airlines, leveraging extensive airline and fares knowledge, and ensuring timely ticketing, reissues and ADM/ACM processes.

Qualifications

• Solid worldwide travel industry knowledge.
• Excellent airline and fares knowledge.
• GDS proficient.
• Good communication skills.
• Good attention to detail.
• Strong customer focus.
• Project management and analytical skills.

Responsibilities

• Oversee the ticket department on a daily basis.
• Queue management – keep all queues up to date and confirm end-of-day actions.
• Monitor schedule changes and advise agents/customers; update bookings and back-office systems.
• Ensure tickets/re-issues are issued within deadlines.
• Process ADM & ACM; manage related reports.
• Assist with GDS relationships at operational level.
• Coordinate airline training with training department for reservations team.
• Maintain relationships with e-sales customers.
• Inform reservations/aftersales of disruptions and implement contingency plans.
• Cover the out-of-hours emergency line as part of a rota.

Skills

GDS proficient

Worldwide travel industry knowledge

Airline and fares knowledge

Communication skills

Attention to detail

Customer focus

Project management

Analytical skills

Tools

Amadeus

GAL

Job description

We're looking for an experienced Airfares Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Peterborough or Birmingham office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary circa £45k DOE (location dependent) plus benefits.

Role of Airfares Ticketing Manager:

• The main aspect of the role will be to oversee the ticket department on a daily basis.
• Queue management - ensure all q's are kept up to date including: schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day.
• Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.
• Ensure tickets/re-issues are issued within the deadlines
• TINS reports are actioned daily, along with system interfacing monitored.
• Assist with GDS Relationship at operational level.
• Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL.
• Manage ADM & ACM process from start to finish.
• In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.
• Manage relationships with E sales customers.
• Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
• Cover the OOH emergency line as part of a rota.

Skills required for the role:

• Solid worldwide travel industry knowledge
• Excellent airline and fares knowledge
• GDS proficient
• Good communication skills
• Good attention to detail
• Strong customer focus
• Project Management and analytical kills