Airline Customer Service Specialist Apprentice

Total Training Provision; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

25 days paid holiday

Discretionary bonus

Travel insurance

Health insurance

Pension scheme

Job summary

Network Airline Services is seeking a Customer Service Specialist (Apprentice) to handle enquiries and reservations for airlines we represent. You will efficiently manage operational and cargo matters and support the team.

In this role you will manage bookings for partners, coordinate with carriers and agents, and assist with daily flight schedules, ensuring accurate booking sheets and timely responses. The position offers exposure to a global aviation network, a structured development path, and

Responsibilities

• Managing the bookings and customer service for our partners.
• Ensuring cargo booking sheets are sent to the various carriers.
• Working with agents.
• Assisting partner products with daily flights, ensuring those booking sheets are sent for the allocation of the correct department.
• Carry out bookings, resolving queries and check freight when required.
• Assisting with the customer service team.
• Carry out UK post flights on a daily basis and checking how the build-up is being completed.

Job description

Network Airline Services is seeking a Customer Service Specialist (Apprentice) to handle enquiries and reservations for airlines we represent. You will efficiently manage operational and cargo matters and support the team.

In this role you will manage bookings for partners, coordinate with carriers and agents, and assist with daily flight schedules, ensuring accurate booking sheets and timely responses. The position offers exposure to a global aviation network, a structured development path, and