Air & Sea Freight Ops Lead – Belfast (Car Scheme)
Vanrath
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Résumé du poste
Vanrath is seeking an Operations Manager to lead the Belfast Air & Sea Freight operations team, driving customer service, performance and team development. The role focuses on managing customer relationships and achieving operational and commercial objectives within a global transport and logistics setting.
You will oversee KPIs, SOPs and SLAs, coach staff, and collaborate with senior stakeholders to deliver results.
Qualifications
- Recent freight forwarding experience within the last 12 months.
- Experience in air and/or sea freight forwarding operations.
- Previous team leadership or supervisory experience.
- Strong commercial awareness and customer service skills.
- Proficiency in Microsoft Excel and PowerPoint.
- Full UK driving licence.
- Experience managing operational KPIs, SOPs and SLAs would be beneficial.
- CargoWise One experience would be advantageous.
- Experienced freight forwarding leaders seeking progression are encouraged to apply.
Responsabilités
- Lead, develop and motivate the Belfast Air & Sea Freight operations team.
- Manage customer relationships and ensure high service delivery.
- Monitor operational KPIs and identify efficiency improvements.
- Ensure compliance with customer SOPs, SLAs and company procedures.
- Coach, train and manage staff performance.
- Collaborate with senior stakeholders to deliver commercial objectives.
Connaissances
Outils
Description du poste
Vanrath is seeking an Operations Manager to lead the Belfast Air & Sea Freight operations team, driving customer service, performance and team development. The role focuses on managing customer relationships and achieving operational and commercial objectives within a global transport and logistics setting.
You will oversee KPIs, SOPs and SLAs, coach staff, and collaborate with senior stakeholders to deliver results.
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