Air Logistics AOG Specialist — Customer Care & Solutions

Kuehne+Nagel; Greater London; On-site; GBP 28,000 - 45,000; Full time

Job summary

Khne + Nagel (AG & Co.) KG in London is seeking an AOG Specialist to manage direct customer interactions and provide proactive service to ensure a positive experience with every engagement. You will handle issue resolution, follow-up, and coordinate with the sales team to align on customer needs.

The role focuses on problem solving, clear communication, and maintaining high service standards in a fast-paced logistics environment supporting AOG operations.

Responsibilities

• Direct interaction with customers and proactive customer service.
• Problem solving and follow-up with customers.
• Liaise with sales colleagues to ensure positive customer experience.

Job description

Khne + Nagel (AG & Co.) KG in London is seeking an AOG Specialist to manage direct customer interactions and provide proactive service to ensure a positive experience with every engagement. You will handle issue resolution, follow-up, and coordinate with the sales team to align on customer needs.

The role focuses on problem solving, clear communication, and maintaining high service standards in a fast-paced logistics environment supporting AOG operations.