Air Freight Co-ordinator

Mapcargo International; Bradford, Manchester; Remote; GBP 30,000 - 32,000; Full time

Benefits offered by this job

General Life Assurance

Employee Assistance Programme

Own client portfolio ownership

Job summary

Mapcargo International is seeking an Air Freight Coordinator to join our air export team in Bradford or Manchester. This is a start-to-finish role with ownership of service delivery for air export customers and agents, including documentation and customs declarations.

You will manage HMRC compliance, handle gross profit analysis, invoicing and job costing on your files, and build strong relationships with internal teams and clients.

Qualifications

• Minimum 2 years in a similar air freight or customs role.
• Solid HMRC export customs procedural knowledge.
• Excellent communication and organisational skills.
• A polite, confident, mature and professional manner.
• Proficient with Excel, CRM systems and BoxTop.

Responsibilities

• Air export operations: take day-to-day responsibility for customer service delivery to air export customers and agents.
• Manage emails and the procedural workflows of consignments.
• Process export documents and create and submit customs export declarations.
• Follow up and resolve operational issues and client queries.
• Issue monthly client reports through ASM and BoxTop.

Skills

Communication

Organisational skills

Customer service

Attention to detail

Tools

Excel

BoxTop

CRM systems

Job description

Location: Bradford or Manchester Reports to: Export Manager Hours: 37.5 hours per week over 5 days Contract: Full time, permanent Salary: £30,000 to £32,000, dependent on experience Experience: Minimum 2 years in a similar role

About the role

We are looking for an Air Freight Coordinator to join our air export team in either Bradford or Manchester.

This is a start to finish role with real ownership. You will manage the day to day service delivery to your air export customers and agents, process export documents, create and submit customs export declarations, and take responsibility for gross profit analysis, sales invoicing and job costing accuracy on your own files.

Customs compliance sits with you. You will make sure HMRC export and import entry regulations are met through self auditing, take HMRC queries through to resolution while minimising duty and tax liability, and support internal customs audits and the analysis that comes out of them.

You will need at least two years of relevant experience and solid HMRC export customs procedural knowledge. In return you get your own client portfolio, the commercial visibility to see the result of doing the job well, and a team that will back you.

What you will be doing

Air export operations

Take day to day responsibility for customer service delivery to air export customers and agents

Manage emails and the procedural workflows of consignments

Process export documents and create and submit customs export declarations

Follow up and resolve operational issues and customer service concerns raised by clients

Issue monthly client reports through ASM and BoxTop

Customs compliance

Ensure all HMRC export and import entry regulations are met through self auditing

Ensure the accuracy of export and import entry declarations through self auditing

Process HMRC queries through to resolution and closure, minimising duty and tax liability

Support internal customs audits and assessments, and analyse the data those produce

Commercial ownership

Take responsibility for gross profit analysis, sales invoicing and job costing accuracy

Promote business development by following up opportunities within existing accounts through telephone sales, prospect follow up and quotations

Keep up to date with market trends and with Mapcargo products, services and news

Implementation and improvement

Manage implementation for new business

Identify areas for operational improvement by reviewing processes regularly

Contribute to ongoing operational development and cost saving measures

Fully document your clients' business processes and requirements

Establish and maintain strong relationships internally and externally

What we are looking for

A minimum of 2 years experience in a similar air freight or customs role

HMRC export customs procedural knowledge

Excellent communication and organisational skills

A polite, confident, mature and professional manner

Confidence with computers, including Excel, CRM systems and BoxTop

Strong attention to detail and accuracy, with an action orientated approach to problem solving

Genuine enjoyment of working with customers and building relationships

The ability to work well in a target driven environment

Who you will work with

Internally: Export Manager, departmental managers and supervisors, operations managers through to director level, operations staff, sales, key accounts and the finance team Externally: key client shipping and logistics supervisors and managers, road hauliers, co-loaders and transport providers, HMRC

How you will be measured

Delivery against agreed targets

Gross profit growth and client retention

Quality of reporting on service levels, business trends and customer queries

What we offer

£30,000 to £32,000, dependent on experience

General Life Assurance

Employee Assistance Programme

Full ownership of your own client portfolio, from booking through to invoicing

The backing of an established international freight forwarder with a collaborative team