Air Ambulance Client Services Coordinator

Gama Aviation Plc; Farnborough; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private healthcare

Free car parking

2 volunteering days per year

Training and development

Job summary

Gama Aviation Plc in Farnborough is seeking a Client Services Coordinator to join the air ambulance team. You will be the main client contact, delivering timely, cost-effective services and coordinating with Ground Operations, CAMO, Medical and Crew Training to ensure high-quality client experiences.

You will handle trip set-ups, quotations for Air Ambulance and Ground Ambulance operations, and support overall aircraft operations delivery.

Qualifications

• Experience in customer service, ideally in aviation.
• Experience in aviation operations is advantageous but not essential.
• Excellent problem-solving skills and ability to manage multiple high-priority tasks.
• Above average computer literacy.
• Good knowledge of world geography and time zones.
• Excellent interpersonal and communication skills.
• UK driving licence would be beneficial but not essential.

Responsibilities

• Liaise with Clients to manage requirements and expectations.
• Prepare and communicate trip itineraries and quotations for air and ground transport.
• Set up trips and hand over to Duty Operations Manager with oversight.
• Proactively identify additional services to improve the Client experience.
• Maintain timely communication with stakeholders and address issues promptly.
• Serve as first point of escalation for Client issues and resolve them.
• Assign crew to flights in coordination with Team Leader/Account Manager.
• Coordinate with medical staff for transfers and related support.
• Ensure safe, compliant and on-time delivery within budget.

Skills

Customer service

Aviation operations

Problem solving

Interpersonal skills

Multitasking

Communication skills

Job description

Gama Aviation Plc in Farnborough is seeking a Client Services Coordinator to join the air ambulance team. You will be the main client contact, delivering timely, cost-effective services and coordinating with Ground Operations, CAMO, Medical and Crew Training to ensure high-quality client experiences.

You will handle trip set-ups, quotations for Air Ambulance and Ground Ambulance operations, and support overall aircraft operations delivery.