AI Support Analyst – 24/7 Streaming Ops

DAZN

Leeds

On-site

GBP 40,000 - 64,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave

Private medical insurance

Pension contributions

Job summary

DAZN is seeking an AI Support Analyst to join our 24/7 Global Operations Centre in Leeds. You will monitor AI-driven observability tools, identify anomalies and risks, and validate insights against live metrics to prevent incidents that could affect fans during peak events.

You’ll bridge human judgement with machine intelligence, refining prompts, surfacing patterns, and delivering concise operational reports.

Qualifications

Experience in technical operations in high-availability environments (media, streaming, SaaS preferred).
Strong analytical and problem-solving skills with the ability to interpret complex data.
Excellent written and verbal communication, translating findings for non-technical teams.

Responsibilities

Proactively interrogate AI-driven monitoring platforms to identify anomalies and early warning signals.
Surface patterns and risks across DAZN’s OTT and broadcast environments via prompt-based analysis.
Validate AI insights against live dashboards, metrics and telemetry to ensure accuracy.
Identify recurring trends and escalate actionable findings to Platform, DSC and Engineering teams.
Collaborate with 1st and 2nd line Support to correlate AI signals with live incidents and event data.
Maintain and improve a library of prompts, queries and analytical workflows.
Produce clear summaries for daily operational reports and shift handovers.
Feed learnings back into the AI Operations roadmap.