AI Observability Analyst — 24/7 Operations & Insights

DAZN; Churwell; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Life assurance

Pension contributions

Flexible working

Job summary

DAZN in Leeds is hiring an AI Support Analyst to join the 24/7 Global Operations Centre. You’ll work at the intersection of AI-driven observability and real-world operational decision‑making, helping detect issues earlier and reduce incidents across the OTT and broadcast platforms.

This is an operational, analytical role rather than an AI engineering one. It requires technical awareness, curiosity and the ability to extract meaningful insights from large-scale data, validated against live

Qualifications

• Experience in technical operations, monitoring or support roles within a high-availability environment (media, streaming, telecoms or SaaS preferred).
• Strong analytical and problem-solving skills, with the ability to interpret complex, high-volume system data.
• Familiarity with observability and monitoring tools such as Datadog, Grafana, Prometheus, Amplitude or similar.
• Confidence working with AI-assisted tools and the ability to extract insight through effective prompting.
• Excellent written and verbal communication skills, particularly in translating technical findings for non-technical teams.
• Calm, structured approach to investigation, prioritisation and escalation in live environments.
• High attention to detail combined with operational curiosity and continuous-improvement mindset.
• Willingness to work rotating shifts as part of a 24/7 global operations model.

Responsibilities

• Proactively interrogate AI-driven monitoring and observability platforms to identify anomalies, performance degradation and early warning signals.
• Use prompt-based analysis to surface patterns and risks across DAZN’s OTT and broadcast environments.
• Validate AI insights against live dashboards, metrics and telemetry to ensure accuracy and reliability.
• Identify recurring trends and elevate actionable findings to Platform, DSC and Engineering teams.
• Collaborate closely with 1st and 2nd Line Support to correlate AI signals with live incidents and event data.
• Maintain and continuously improve a library of prompts, queries and analytical workflows.
• Produce clear, concise summaries of findings for daily operational reports and shift handovers.
• Feed learnings, false positives and optimisation opportunities back into the AI Operations roadmap.

Skills

Analytical thinking

Problem solving

AI prompting

Technical operations

Observability basics

Tools

Datadog

Grafana

Prometheus

Amplitude

Job description

DAZN in Leeds is hiring an AI Support Analyst to join the 24/7 Global Operations Centre. You’ll work at the intersection of AI-driven observability and real-world operational decision‑making, helping detect issues earlier and reduce incidents across the OTT and broadcast platforms.

This is an operational, analytical role rather than an AI engineering one. It requires technical awareness, curiosity and the ability to extract meaningful insights from large-scale data, validated against live