AI SaaS Professional Services Lead: Workflow Automation

Marmion; Leeds; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Leeds office-based

30 days holiday + bank holidays + work

Progression to Director

Job summary

Marmion, a Leeds-based AI SaaS business, is hiring a Professional Services Manager to lead complex projects post go-live, designing and delivering customer workflow automation and integrations.

You will build the Professional Services function, establish governance, and drive a clear progression path to director leadership as the team expands, while remaining hands-on with delivery and customer outcomes.

Qualifications

• Proven experience designing and delivering workflow automation
• Strong API, webhook and integration know-how
• Hands-on delivery of customer projects with strategic impact

Responsibilities

• Lead customer-facing Professional Services projects from scope to delivery
• Establish delivery governance, estimation processes and scalable PS frameworks
• Develop value-added services such as consultancy and managed services
• Monitor utilisation, customer satisfaction and project performance
• Collaborate with the COO and SLT to shape long-term PS strategy
• Plan resource and process improvements for team growth

Skills

Workflow automation

APIs & integrations

SaaS experience

Team leadership

Customer delivery

Tools

Power Automate

Zapier

Job description

Marmion, a Leeds-based AI SaaS business, is hiring a Professional Services Manager to lead complex projects post go-live, designing and delivering customer workflow automation and integrations.

You will build the Professional Services function, establish governance, and drive a clear progression path to director leadership as the team expands, while remaining hands-on with delivery and customer outcomes.