AI Quality Lead: Conversational AI QA & Performance

Vacations Worldwide; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Tripadvisor is recruiting an AI Quality Lead to own quality assurance for its customer-facing AI systems. The role centers on building robust QA processes for chatbots, automated workflows and copilot tools.

The successful candidate will monitor real-time AI conversations and self-service flows to identify misclassifications, hallucinations and broken journeys, driving continuous improvement across the product and operations. Experience evaluating LLM outputs at scale is a plus.

Responsibilities

• Designing and implementing QA frameworks, test scripts and evaluation criteria for AI chatbots and automation tools.
• Continuously auditing and analyzing real-time AI conversations to identify misclassifications, hallucinations and broken user journeys.

Job description

Tripadvisor is recruiting an AI Quality Lead to own quality assurance for its customer-facing AI systems. The role centers on building robust QA processes for chatbots, automated workflows and copilot tools.

The successful candidate will monitor real-time AI conversations and self-service flows to identify misclassifications, hallucinations and broken journeys, driving continuous improvement across the product and operations. Experience evaluating LLM outputs at scale is a plus.