AI Quality Lead - Tripadvisor, London

Vacations Worldwide; Greater London; Ibrido; GBP 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Tripadvisor is recruiting an AI Quality Lead to own quality assurance for its customer-facing AI systems. The role centers on building robust QA processes for chatbots, automated workflows and copilot tools.

The successful candidate will monitor real-time AI conversations and self-service flows to identify misclassifications, hallucinations and broken journeys, driving continuous improvement across the product and operations. Experience evaluating LLM outputs at scale is a plus.

Mansioni

• Designing and implementing QA frameworks, test scripts and evaluation criteria for AI chatbots and automation tools.
• Continuously auditing and analyzing real-time AI conversations to identify misclassifications, hallucinations and broken user journeys.

Descrizione del lavoro

Tripadvisor is recruiting an AI Quality Lead to own quality assurance for its customer-facing AI systems. The posting sets out two core strands.

Quality framework and testing:

designing and executing QA frameworks, test scripts and evaluation criteria specifically for AI chatbots, automated workflows and agent copilot tools.

Performance monitoring:

continuously auditing and analysing real-time AI conversations and self-service flows to identify intent misclassifications, hallucinations, inaccurate answers and broken customer journeys — then closing the loop back into improvement.

This is one of the clearest examples of how travel operations roles are changing: the skill is evaluating machine output at scale rather than handling contacts directly.

Good fit for:

QA leads, conversation designers or service-operations specialists with hands-on experience evaluating LLM or chatbot performance.