AI-Powered CX Associate – Overnight UK

Ramp; Greater London; On-site; GBP 39,000 - 43,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp builds software that moves real money across bill payments, corporate cards, reimbursements, and accounting integrations. The CX Associates role focuses on owning customer issues, triaging across payments and bank linking, and partnering with Engineering, Risk, Product, and Partnerships to deliver solutions.

You will be the voice of customer support, handling live calls, email, and chat while maintaining high CSAT and speed-of-service metrics.

Qualifications

• You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done.
• You are fast-moving while holding a high bar for execution; you balance speed, accuracy, and thoroughness in every interaction.
• You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software).
• You manage competing priorities across multiple teams without dropping items.
• You write clearly and concisely; you can explain a payment reconciliation issue to a CFO without jargon.
• You are comfortable on the phone and have a track record of meeting CSAT, QA, and speed-of-service metrics.

Responsibilities

• Be the voice of the company's Customer Support, engaging with customers via live calls, email, and chat.
• Diagnose across a broad product surface involving payments, cards, travel, accounting integrations, and more.
• Operate with an ownership mindset, managing escalations end-to-end across teams with proper routing and follow-up.
• Build and shape AI tools; provide feedback on tools like Glass and influence how they evolve.
• Ship improvements, fix process gaps, and leverage AI to automate and enhance systems.

Skills

AI tools

Customer obsession

Systems thinking

Clear communication

Fast-paced execution

Escalation ownership

Tools

Zendesk

Slack

Internal tooling

Job description

Ramp builds software that moves real money across bill payments, corporate cards, reimbursements, and accounting integrations. The CX Associates role focuses on owning customer issues, triaging across payments and bank linking, and partnering with Engineering, Risk, Product, and Partnerships to deliver solutions.

You will be the voice of customer support, handling live calls, email, and chat while maintaining high CSAT and speed-of-service metrics.