Operations Associate: AI-Driven, Customer-Focused

Caura; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Work from home opportunities

Job summary

Caura in London is expanding its operations team to manage day-to-day customer interactions and bookings, while scaling processes through automation and AI. You will handle customer queries across channels, ensure bookings are completed, and help move insurance processes forward.

The role emphasizes hands-on problem solving, collaboration with product and engineering, and a strong customer-first mindset in a fast-paced startup environment.

Qualifications

• 1–3 years in ops, customer or account role in a tech startup or fast-moving environment.
• Customer first mindset and value delivery to customers.
• Strong sense of urgency and problem solving abilities.
• Adaptable communicator to multiple audiences (garage, enterprise, internal).
• Comfortable with ambiguity and seeking improvements.

Responsibilities

• Look after customers, fulfil maintenance and servicing bookings through to completion.
• Keep insurance processes moving and resolve day-to-day queries across email, phone and chat.
• Identify bottlenecks, propose tooling/automation/AI-based fixes with evidence.
• Support Product and Marketing with frontline insights and feedback.
• Collaborate across marketing, product and engineering teams.

Skills

Customer focus

Sense of urgency

Adaptable communicator

Ambiguity tolerance

Spreadsheet literacy

Tools

Zendesk

Intercom

Zapier

Make

Job description

Caura in London is expanding its operations team to manage day-to-day customer interactions and bookings, while scaling processes through automation and AI. You will handle customer queries across channels, ensure bookings are completed, and help move insurance processes forward.

The role emphasizes hands-on problem solving, collaboration with product and engineering, and a strong customer-first mindset in a fast-paced startup environment.