AI Operations Excellence Engineer — Scale Ops with AI

Mongoose Gray; Greater London; Hybrid; GBP 113,000 - 138,000; Full time

Job summary

Mongoose Gray is seeking an AI Operational Excellence Engineer to scale internal operations with AI-powered systems and automations. This hybrid role blends engineering, process ownership, and internal consulting to remove friction and accelerate growth.

You’ll audit workflows, build agents, own key metrics, and partner with leaders to translate ambiguous processes into reliable, scalable solutions. Equity is offered as part of the compensation, with a fast-moving, startup-style environment.

Qualifications

• 3–6+ years in ops, automation engineering, data analytics, or a technical BizOps role.
• Hands-on experience with LLM APIs, agentic frameworks, or workflow automation tools (Python, Zapier/Make, internal tooling, RAG pipelines).
• Strong SQL and scripting skills; comfortable moving between spreadsheets, code, and no-code tools.

Responsibilities

• Audit internal workflows (ops, support, finance, GTM, People) to find high-leverage automation opportunities.
• Design, build, and deploy AI agents and automations that remove manual bottlenecks.
• Partner with functional leads to translate messy processes into reliable, scalable systems.
• Own key operational metrics and drive measurable improvement.
• Evaluate and integrate AI/automation tooling with speed and pragmatism.
• Build internal dashboards and monitoring for real-time visibility into health.
• Establish scalable playbooks and documentation to survive hypergrowth headcount changes.
• Act as an internal AI enablement resource, training teams to use and trust new tools.

Skills

LLM APIs

Agentic frameworks

Workflow automation

SQL

Scripting

Startup mindset

Tools

Python

Zapier/Make

Internal tooling

RAG pipelines

Job description

Mongoose Gray is seeking an AI Operational Excellence Engineer to scale internal operations with AI-powered systems and automations. This hybrid role blends engineering, process ownership, and internal consulting to remove friction and accelerate growth.

You’ll audit workflows, build agents, own key metrics, and partner with leaders to translate ambiguous processes into reliable, scalable solutions. Equity is offered as part of the compensation, with a fast-moving, startup-style environment.