Knowledge AI Product Manager - Hybrid, Drive AI Knowledge

NatWest Group; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

NatWest Group is seeking a Knowledge AI Product Manager to shape the strategy and roadmap for our bank's AI Knowledge assistants and related support platforms. You’ll lead an Agile team and partner with stakeholders across webchat, in-app messaging, branches, Cora Virtual Assistant, telephony and more to deliver smart knowledge journeys.

You’ll own risk governance, drive customer-centric improvements, and define the operating rhythm and backlog while balancing security, governance and

Qualifications

• Experience with AI-powered products and related technology.
• Experience integrating with APIs to add features and journeys.
• Experience managing Knowledge-based platforms.

Responsibilities

• Lead an Agile team to define product vision for AI Knowledge assistants.
• Collaborate with webchat, in-app messaging, branches, Cora VA, and telephony channels.
• Define structure and backlog for relevant areas and drive the roadmap.
• Understand colleagues and customers' needs to drive key metrics.
• Own risks and governance with reporting and mitigation within risk appetite.

Skills

AI products

APIs integration

NLU

Knowledge platform

Stakeholder collaboration

Agile leadership

Job description

NatWest Group is seeking a Knowledge AI Product Manager to shape the strategy and roadmap for our bank's AI Knowledge assistants and related support platforms. You’ll lead an Agile team and partner with stakeholders across webchat, in-app messaging, branches, Cora Virtual Assistant, telephony and more to deliver smart knowledge journeys.

You’ll own risk governance, drive customer-centric improvements, and define the operating rhythm and backlog while balancing security, governance and