AI & Innovation Strategy Lead

Gatwick Airport; Horley; On-site; GBP 78,000 - 95,000; Full time

Benefits offered by this job

Staff parking

Rail travel discounts

Share matching scheme

Job summary

Gatwick Airport is seeking a Lead AI & Innovation Manager to shape and drive the AI and innovation agenda across the airport. You will define a strategic roadmap, build a portfolio of AI use cases and collaborate across technology, operations and commercial functions to deliver measurable improvements in efficiency and the passenger experience.

The role requires a strategic, commercially minded technology leader with strong stakeholder skills, capable of translating emerging tech into practical

Qualifications

• Significant experience leading AI, digital transformation, or innovation programmes.
• Experience developing AI strategies, roadmaps and investment cases.
• Strong knowledge of Generative AI, Agentic AI, ML, Computer Vision, Automation and Data Analytics.
• Track record of taking ideas from concept to scaled implementation.
• Experience delivering measurable customer, operational or commercial outcomes through technology.
• Knowledge of AI governance, risk management, information security, privacy and responsible AI principles.

Responsibilities

• Define and deliver Gatwick's AI and Innovation strategy and roadmap.
• Create and manage a portfolio of innovation initiatives and AI use cases.
• Drive workforce productivity through GenAI, agentic AI and automation adoption.
• Lead programmes to improve passenger journey and commercial performance.
• Develop AI-powered solutions to enhance efficiency, resilience and asset performance.
• Establish governance for responsible and ethical AI use.
• Build AI capability, adoption and confidence across the organisation.
• Manage relationships with technology partners, startups, aviation stakeholders and experts.

Skills

AI strategy

Stakeholder mgmt

Governance

Change leadership

Commercial acumen

Generative AI know‑how

Job description

Gatwick Airport is seeking a Lead AI & Innovation Manager to shape and drive the AI and innovation agenda across the airport. You will define a strategic roadmap, build a portfolio of AI use cases and collaborate across technology, operations and commercial functions to deliver measurable improvements in efficiency and the passenger experience.

The role requires a strategic, commercially minded technology leader with strong stakeholder skills, capable of translating emerging tech into practical