Head of AI & Innovation — Strategic Transformation Leader

Gatwick Airport Limited; Crawley; On-site; GBP 78,000 - 95,000; Full time

Benefits offered by this job

Discretionary annual bonus

Staff parking

Discounted rail travel

Share matching scheme

Flexible benefits

Job summary

Gatwick Airport Limited invites applications for a visionary Lead AI & Innovation Manager to steer the AI strategy across the airport. Based in Crawley, you will translate emerging technologies into measurable improvements for operations, passenger experience and performance.

You will manage a portfolio of AI use cases from concept to scale, work with technology, operations and commercial teams, and establish governance for responsible AI while delivering business value.

Qualifications

• Significant experience leading AI, digital transformation, innovation or emerging technology programmes.
• Experience developing AI strategies, roadmaps and investment cases.
• Strong knowledge of Generative AI, Agentic AI, Machine Learning, Computer Vision, Automation and Data Analytics.

Responsibilities

• Defining and delivering Gatwick's AI and Innovation strategy and roadmap.
• Creating and managing a portfolio of innovation initiatives and AI use cases.
• Driving workforce productivity through growth and adoption of Generative AI, Agentic AI and automation solutions.
• Leading innovation programmes that improve the passenger journey and commercial performance.
• Developing AI-powered solutions that enhance operational efficiency, safety, resilience and asset performance.
• Establishing governance frameworks for the responsible and ethical use of AI.
• Building AI capability, adoption and confidence across the organisation.
• Managing relationships with technology partners, start-ups, aviation stakeholders and industry experts.

Skills

AI leadership

Digital transformation

Stakeholder management

Commercial awareness

Tools

Generative AI

Job description

Gatwick Airport Limited invites applications for a visionary Lead AI & Innovation Manager to steer the AI strategy across the airport. Based in Crawley, you will translate emerging technologies into measurable improvements for operations, passenger experience and performance.

You will manage a portfolio of AI use cases from concept to scale, work with technology, operations and commercial teams, and establish governance for responsible AI while delivering business value.