Strategic AI & Innovation Leader

Gatwick Airport; Greater London; Hybrid; GBP 78,000 - 95,000; Full time

Benefits offered by this job

Discretionary annual bonus

Free staff parking

Discounted rail travel

Share matching scheme

Flexible benefits

Job summary

London Gatwick is recruiting an exceptional Lead AI & Innovation Manager to shape the AI and innovation agenda across its airport operations. You will define a strategic roadmap aligning emerging technologies with business priorities, and drive measurable value through AI-enabled transformation.

You will lead a portfolio of AI initiatives from concept to scalable solutions, working with technology, operations and commercial teams to deliver meaningful outcomes and enhanced passenger experiences.

Qualifications

• Significant experience leading AI, digital transformation, innovation or emerging technology programmes.
• Experience developing AI strategies, roadmaps and investment cases.
• Strong knowledge of Generative AI, Agentic AI, Machine Learning, Computer Vision, Automation and Data Analytics.
• Track record from concept/POC to scaled implementations.
• Experience delivering measurable customer, operational or commercial outcomes through technology.
• Knowledge of AI governance, risk management, information security, privacy and responsible AI principles.
• Strong people leadership, communication and stakeholder engagement skills.

Responsibilities

• Define and deliver Gatwick's AI and Innovation strategy and roadmap.
• Create and manage a portfolio of innovation initiatives and AI use cases.
• Drive workforce productivity through growth and adoption of Generative AI, Agentic AI and automation solutions.
• Lead innovation programmes that improve passenger journey and commercial performance.
• Develop AI-powered solutions that enhance operational efficiency, safety, resilience and asset performance.
• Establish governance frameworks for responsible and ethical use of AI.
• Build AI capability, adoption and confidence across the organisation.
• Manage relationships with technology partners, start-ups, aviation stakeholders and industry experts.

Skills

AI leadership

Strategy development

Roadmapping

Investment cases

Generative AI

Agentic AI

Machine Learning

Computer Vision

Automation

Data analytics

Governance

Risk management

Information security

Privacy

Stakeholder engagement

People leadership

Tools

None

Job description

London Gatwick is recruiting an exceptional Lead AI & Innovation Manager to shape the AI and innovation agenda across its airport operations. You will define a strategic roadmap aligning emerging technologies with business priorities, and drive measurable value through AI-enabled transformation.

You will lead a portfolio of AI initiatives from concept to scalable solutions, working with technology, operations and commercial teams to deliver meaningful outcomes and enhanced passenger experiences.