AI Growth Ops: Platform QA & Automation

Wwshemi; United Kingdom; Remote; GBP 40,000 - 56,000; Full time

Job summary

Kraken is seeking a detail-oriented QA/Operations professional to own day-to-day testing and quality assurance for our internal growth platform. You’ll test new releases, verify platform behavior, and document findings to drive fixes.

The role emphasizes precision, clear communication, and collaboration with product, engineering, and operations teams. You will monitor performance, manage approval queues, and ensure outputs align with defined checklists.

Qualifications

• Experience in QA, testing, operations, support, or analytics for software products

Responsibilities

• This is a hands-on, detail-focused role. You will spend your days testing new features, validating behavior, and documenting findings so they are fixed.
• Test the platform regularly, covering new releases, rule changes, edge cases, and regression checks to ensure existing features still work.
• Find bugs with clear reproduction steps, severity and impact, and follow them through until fixes are deployed and verified.
• Monitor platform performance and agent activity, flag anomalies, and escalate to the right owner.
• Manage the approval queues daily, keeping items moving and ensuring nothing is left unreviewed.
• Check agent output against defined checklists and standards, flag unclear or risky flows to the team.
• Write and maintain documentation: test plans, QA checklists, runbooks, and release notes.

Skills

QA testing

Attention to detail

Test planning

Clear reporting

Data analysis

AI tooling

Prompt engineering

Reliability

Communication

Learning quickly

Tools

Jira

Mixpanel

Job description

Kraken is seeking a detail-oriented QA/Operations professional to own day-to-day testing and quality assurance for our internal growth platform. You’ll test new releases, verify platform behavior, and document findings to drive fixes.

The role emphasizes precision, clear communication, and collaboration with product, engineering, and operations teams. You will monitor performance, manage approval queues, and ensure outputs align with defined checklists.