Engineering Ops Specialist: AI-Driven Automation

Kraken; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Kraken invites engineers and operators to join the Engineering Operations team, the operational engine that keeps our consumer-facing platform reliable and fast. You will own processes and tooling that remove friction for engineering teams, using AI and automation to improve delivery and reduce manual work.

The role focuses on Jira and Confluence administration, triage and intake for work routing, and delivering weekly delivery metrics to leadership, with a strong emphasis on developer

Qualifications

• 3+ years in operations, process, or tooling roles, with shipping experience.
• Hands-on Jira administration including boards, workflows, schemas, permissions and custom fields.
• Experience using AI deliberately in day-to-day work.
• Systematic thinking to map processes and downstream impact.
• Ability to translate vague requests from senior stakeholders into scoped work and push back when needed.
• Strong written communication and documentation of processes.
• Genuine interest in operations, internal tooling and developer experience.
• Curiosity and willingness to learn new tools.
• Exposure to engineering metrics or DORA metrics.

Responsibilities

• Own the triage and intake process so work reaches engineering properly routed and to standard.
• Keep roadmaps healthy and run weekly delivery reporting to leadership.
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration.

Skills

Operations experience

Jira administration

AI in daily work

Systematic thinking

Stakeholder communication

Documentation

Developer experience interest

Curiosity

Metrics awareness

Tools

Jira

Confluence

Slack

GitLab APIs

Job description

Kraken invites engineers and operators to join the Engineering Operations team, the operational engine that keeps our consumer-facing platform reliable and fast. You will own processes and tooling that remove friction for engineering teams, using AI and automation to improve delivery and reduce manual work.

The role focuses on Jira and Confluence administration, triage and intake for work routing, and delivering weekly delivery metrics to leadership, with a strong emphasis on developer