AI Experience Design Leader

Pfizer; Tadworth; Hybrid; GBP 94,000 - 157,000; Full time

Job summary

Pfizer is seeking a Senior Manager, AI Experience Designer to shape AI-powered experiences across Pfizer’s platforms. You will turn ambiguous business needs into clear experience strategies, prototypes, and production-ready designs in collaboration with Product, Engineering, Data, and AI partners.

The role emphasizes agentic and conversational design, rapid prototyping with LLM APIs, and delivering scalable, accessible experiences that meet regulatory requirements across multiple Pfizer products.

Qualifications

• Bachelor’s degree with at least 6 years of progressive UX design experience, or a master’s with 5+ years, or a PhD with 1+ year of experience.
• Strong understanding of modern product development, front-end principles, APIs, and technical constraints.
• Hands-on experience building with LLM APIs or agent frameworks to prototype real agent behavior in code.
• Experience creating and delivering reusable interaction patterns and design frameworks that scale across multiple products.

Responsibilities

• End-to-End Experience Design: Own the design execution of complex AI-enabled products and workflows, from problem framing and research through prototyping, validation, detailed design, and implementation.
• Agentic and Conversational Design: Design AI experiences across chat, voice, and multimodal interactions, including conversation state, tool use, human oversight, approvals, escalation, error recovery, and safe fallback behaviors.
• Applied AI Prototyping: Use Large Language Model APIs, agent frameworks, and emerging AI tools to prototype realistic system behavior, test assumptions, and identify usability, trust, and safety risks before development.
• Product and Engineering Partnership: Work directly with Product and Engineering partners to shape scope, evaluate trade-offs, resolve implementation challenges, and ensure design intent is reflected in the delivered experience.
• Experience Quality and Craft: Deliver high-quality interaction, visual, and conversation design, applying strong judgment across usability, accessibility, trust, transparency, and regulated-content requirements.
• Rapid Validation and Delivery: Turn ambiguous ideas into testable concepts, proofs of concept, and production-ready designs, using evidence and user feedback to iterate quickly.
• Scalable Experience Practices: Contribute reusable interaction approaches, standards, frameworks, and patterns that improve consistency and experience quality across multiple products and platforms.
• Outcome Measurement: Define appropriate experience measures and use qualitative and quantitative evidence to evaluate adoption, task success, trust, usability, and overall product effectiveness.

Skills

LLM APIs

Agent frameworks

Conversational UX

Accessibility WCAG 2.1 AA

Rapid prototyping

Design leadership

Education

Bachelor’s degree + 6 years UX

Job description

Pfizer is seeking a Senior Manager, AI Experience Designer to shape AI-powered experiences across Pfizer’s platforms. You will turn ambiguous business needs into clear experience strategies, prototypes, and production-ready designs in collaboration with Product, Engineering, Data, and AI partners.

The role emphasizes agentic and conversational design, rapid prototyping with LLM APIs, and delivering scalable, accessible experiences that meet regulatory requirements across multiple Pfizer products.