User Experience Designer

Harvey Nash; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Harvey Nash is seeking a Senior UX Designer to shape AI-powered customer experiences within a regulated environment, focusing on a consumer mobile app and intuitive interaction patterns.

You will collaborate with Product, Engineering, Research and Design teams to translate complex propositions into simple, engaging user experiences and prototypes that test ideas and influence product direction.

Qualifications

• Experience designing AI-powered consumer mobile apps.
• Strong interaction design and journey mapping skills.
• Ability to define experiences in ambiguous environments with emerging requirements.

Responsibilities

• Define end-to-end AI-powered customer experiences within a consumer mobile application.
• Design intuitive interaction patterns for conversational and AI-driven experiences.
• Explore how customers discover, access and move between multiple AI capabilities and agents.
• Create prototypes to test ideas, validate assumptions and influence product direction.
• Translate complex propositions into simple, intuitive user experiences.
• Collaborate with Product, Engineering, Research and Design stakeholders.
• Balance long-term experience vision with deliverable UX solutions.
• Help establish new interaction models for emerging technologies.
• Demonstrate strong UX design within consumer-facing mobile apps.
• Show outstanding interaction design focused on user journeys and experience architecture.
• Design complex products from discovery through delivery.
• Work effectively in ambiguity to define experiences with evolving requirements.

Skills

UX design

Mobile apps

Prototyping

Figma

Tools

Figma

Job description

Strong likelihood of extension

We're looking for a Senior UX Designer to help shape the future of AI-powered experiences within a large, regulated organisation.

This is not a traditional UX role focused on design systems or incremental product improvements. Instead, you'll be helping define how emerging AI capabilities are experienced by customers, creating intuitive interaction patterns, conversational journeys and new ways for users to engage with AI within a consumer mobile app.

You'll thrive in this role if you enjoy working in ambiguity, exploring new problem spaces and helping shape products where established patterns don't yet exist.

What You'll Be Doing

• Defining end-to-end AI-powered customer experiences within a consumer mobile application
• Designing intuitive interaction patterns for conversational and AI-driven experiences
• Exploring how customers discover, access and move between multiple AI capabilities and agents
• Creating prototypes and concepts to test ideas, validate assumptions and influence product direction
• Translating complex propositions into simple, intuitive user experiences
• Working closely with Product, Engineering, Research and Design stakeholders
• Balancing long-term experience vision with practical, deliverable UX solutions
• Helping establish new interaction models for emerging technologies
• Strong UX Design experience within consumer-facing mobile applications
• Outstanding interaction design skills with a focus on user behaviour, journeys and experience architecture
• Experience designing complex products or services from discovery through to delivery
• Proven ability to work in ambiguous environments and define experiences where requirements are still emerging
• Strong systems-thinking mindset, connecting multiple journeys, touchpoints and capabilities into a cohesive customer experience
• Excellent prototyping skills using tools such as Figma
• Ability to move between strategic experience thinking and detailed interaction design

Highly Desirable

• Conversational UX or chat-based experiences
• AI Assistant, GenAI or intelligent product experience
• Agentic AI or multi-agent experience
• Experience designing new interaction patterns and behaviours
• Exposure to regulated environments such as Financial Services, Insurance, Healthcare or Government

We're Particularly Interested In People Who Have

• Designed mobile-first consumer experiences
• Worked on innovative, zero-to-one products
• Shaped how users interact with AI-powered capabilities
• Defined behaviours and interactions, not just user journeys and processes
• Used research and insight to create structured solutions to complex problems
• Created and tested concepts where no established design pattern existed

If you're passionate about emerging technologies and excited by the challenge of defining the next generation of AI-powered customer experiences, we'd love to hear from you.